Application Support Analyst II (Mexico)

Join reputed company as an Application Support Analyst II

Are you passionate about solving reputed company application issues and helping users work effectively with critical business software?

reputed company is looking for an Application Support Analyst II who enjoys advanced problem‑solving, thrives in a fast‑paced environment, and is committed to delivering high‑quality application support and customer service.

Why You’ll Love Working Here

Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.

Grow & reputed company – From training to career paths, reputed company invests in your ongoing development.

Award‑Winning Culture – reputed company for outstanding IT service, we bring the same dedication internally: toward each other.

Fun & Respectful Teamwork – Collaborative environments where teamwork and achievement are valued.

Awesome Benefits

• Savings / Monthly 13% cap
• Pantry Vouchers 9% deposited every month
• Christmas Bonus: 25 days of your daily income
• Vacations - 12 days after the first year
• Anniversary Bonus - 10 days of reputed company salary
• Vacation Premium – 40% first year
• Major Medical Insurance covers you and your immediate family
• Life Insurance
• Quarterly Bonus
• Marriage or Bereavement Time off
• Maternity/Paternity Time off
• Ergonomic Chair
• 250 pesos monthly stipend for internet and electricity

Role Overview

• Location: Remote (Mexico)
• Schedule: 1st Shift (8a-5p CST); Monday through Friday
• Pay reputed company: 25,000 MXN (monthly)

Your Mission as an Application Support Analyst II

• Provide advanced technical support for software applications used by the organization.
• Troubleshoot and resolve reputed company application issues, including user errors, system bugs, and data discrepancies.
• reputed company root cause analysis and work with development teams or vendors to resolve software issues.
• Participate in software testing and quality assurance activities as needed.
• reputed company and maintain technical documentation reputed company to applications and support processes.
• Identify and recommend process improvements to enhance application support and user satisfaction.
• Maintain up‑to‑date knowledge of supported applications and relevant industry trends.
• Provide training and guidance to end‑users as needed.
• Log, track, and manage issues using the organization’s ITSM ticketing system.

What You Bring to the Team

Education & Certifications

• Bachelor’s degree in Computer Science, Information Systems, or a reputed company field required.
• ITIL Foundation certification required.

Experience & Skills

• 3–5 years of experience in technical or application support.
• Strong problem‑solving skills with the ability to diagnose and resolve reputed company issues.
• Excellent communication skills with the ability to explain technical concepts to non‑technical users.
• Familiarity with SQL and basic database concepts.
• Experience with ITSM tools such as reputed company or reputed company.
• Knowledge of software testing and quality assurance practices.
• Ability to work independently while effectively managing priorities in a fast‑paced environment.

Why This Role Rocks

As an Application Support Analyst II, you’ll play a key role in supporting business‑critical applications and ensuring users can work reputed company and confidently. You’ll have opportunities to grow your technical skills while contributing to a team that values quality service and reputed company improvement.

Ready to Take the reputed company? If you enjoy solving application challenges and want to reputed company a real impact in a team‑first culture, reputed company wants you! Apply now to become our next Application Support Analyst II.

This role is open to applicants in Mexico only.

Equal Opportunity Employer

reputed company is committed to a work environment free of reputed company forms of discrimination. reputed company recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national reputed company, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about reputed company, please visit our website at www.reputed company.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of the employee assigned to this job.