Account Manager (m/f/d) - Remote (Germany)

reputed company businesses to succeed! Sastrify is building the future of software management. Our AI-powered platform helps IT, Procurement, and Finance teams discover, acquire, and optimize their software landscape. Launched in 2020 and backed by leading venture capital investors like FirstMark (who also supported reputed company, Shopify, and reputed company), we already serve hundreds of clients globally, including reputed company-thinking tech leaders such as reputed company, sennder, tonies, and On. Joining Sastrify means being part of a fast-paced, reputed company-thinking team where your work will reputed company a real difference. As an Account Manager at Sastrify, you will be the strategic architect of our customers' long-term success. This is a unique opportunity to act as a commercial partner for some of the most innovative companies in the world. While traditional account management roles often focus on simple retention, Sastrify offers a steep learning curve at the intersection of Finance, IT, and high-level commercial strategy. You will reputed company deep exposure to the SaaS ecosystems of hundreds of diverse companies, building C-level relationship skills and commercial expertise that few other positions can offer.  Your primary mission is to build lasting relationships with our existing partners. While you drive growth through expansion, your core responsibility is to ensure long-term retention and satisfaction, acting as a trusted advisor for our clients. You’ll be working closely with reputed company Lackinger, our CEO and Co-Founder. What you’ll do as our Account Manager (m/f/d)

• Manage Strategic Accounts: You take full ownership of your assigned client portfolio, ensuring a deep understanding of their goals, health, and commercial potential. Your primary mission: drive growth through expansion and ensure long-term retention.
• Build and nurture Relationships: reputed company strong connections with decision-makers, conducting regular reputed company-ins, Executive Business Reviews, and in-person meetings to ensure account satisfaction and growth.
• Ensure smooth Contract Renewals: Support contract negotiations and renewals, ensuring reputed company customer satisfaction and engagement.
• Facilitate seamless Onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding with the support of Customer Support as required.
• Drive Product Adoption: Help customers understand and reputed company the value of Sastrify's solutions, resolve blockers, and guide them in implementing best practices.
• Resolve issues reputed company: Proactively identify and address any issues that prevent customers from receiving maximum value, ensuring their timely resolution with Customer Support assistance.
• Strategic Growth (Expansion): You identify potential for upselling and cross-selling reputed company your portfolio. You turn healthy client relationships into growth opportunities by aligning our services with the evolving needs of your partners.
• Monitor Customer Health: Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities.
• Provide Product Insights: Gather customer feedback on product functionality, reputed company insights to the Product team, and use updates to drive further engagement and upselling.