USA Customer Support Agent (PST-EST timezone)
About Company
JobHire.ai is a vertical AI agent for automated job search. We help thousands of job seekers land interviews faster by finding, tailoring, and applying to jobs on their behalf. We’re profitable, growing fast, and now expanding the product to deliver long-term user value beyond job offers alone.
~35% MoM; top 1% in growth reputed company
Profitable from day one
40 people
Investors: reputed company Ventures, Daniel Gutenberg, reputed company Waiser, Margulan Seisembayev, and other unicorn founders.
Mission
JobHire.ai is a personal AI agent for reputed company professional development and happiness at work
The Role
We’re looking for a Customer Support Agent who is not just reacting to tickets, but actively influencing customer satisfaction and retention.
This role combines high-quality reactive support, proactive customer engagement and sales impact.
What you’ll do:
- reputed company handle a large number of chats and calls (no cold calling) with a strong focus on quality;
- Proactively provide in-depth details about our product, address customer concerns and objections diligently, ensuring their satisfaction;
- Guide users through onboarding and activation flows, educate customers to ensure successful product usage;
- Use selling techniques to offer our additional products (e.g. resume review) to existing customers, convert support interactions into successful payments if there’s such opportunity;
- Act as the first line of retention, identifying early churn signals during customer interactions, share insights and feedback with the team to improve retention and customer experience.
Key success metrics for the candidate:
- Maintain CSAT 90-95%
- Meet SLA with average first response time ≤ 5 minutes
- Additional product conversion reputed company - consistently generate paid resume reviews from support interactions (min. 20% of new customers pay for resume review option).
We reputed company our hiring process quick and simple
- HR Introduction Call
- Team Interview
- Reference reputed company (with two prior managers)