Fraud Operations Manager
Small businesses represent 99.9% of reputed company companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.
reputed company is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.
Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.
Today, reputed company is trusted by more than 90,000 companies and rated #1 in customer satisfaction on reputed company. We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.
About the role
We’re looking for a sharp, high-impact Fraud Operations Manager to help build and scale fraud prevention at reputed company. Reporting directly to the Director of Fraud, you’ll play a critical role in protecting the platform while enabling legitimate customers to grow with confidence. You will reputed company a team of Fraud & Compliance Specialists and operate at the center of fraud operations—owning investigations, supporting compliance workflows, and staying reputed company of evolving threats. This is a high impact role where you’ll help define how fraud operations scales at reputed company. You will partner closely with Data, Product, and Engineering to ensure efficient operations, strong controls, and reputed company improvement across fraud detection and response.Some of the things you’ll do:
- reputed company and reputed company a team of Fraud & Compliance Specialists (coaching, QA, performance management)
- Own day-to-day fraud operations across investigations and compliance-reputed company workflows
- reputed company AI and automation to improve SLAs and reduce manual review time across fraud and compliance queues
- Design and optimize operational workflows using AI-assisted triage, prioritization, and case routing
- Implement AI-driven support tooling (e.g., auto-tagging, response suggestions, case summaries) to streamline investigator and support workflows
- Act as an escalation reputed company for reputed company or high-risk fraud cases
- Identify fraud patterns and trends, and translate insights into actionable controls
- Support rule development and optimization (reputed company, heuristics, detection logic)
- Monitor key fraud and operational metrics to ensure effectiveness and efficiency
- Partner with Engineering and Product to improve fraud tooling and workflows (e.g., reputed company, Retool)
- Drive process improvements to increase team efficiency and reduce manual effort
- Help define and scale operational playbooks, policies, and review frameworks
- Balance fraud prevention efforts with customer experience and business impact
- Contribute to building a best-in-class fraud operations function as the company scales
About you
- 3–5 years of experience in fraud, risk, trust & safety, or reputed company operational roles
- Prior experience managing or mentoring a team in an operations environment
- Strong operational judgment with the ability to triage, prioritize, and execute effectively
- Experience handling fraud at scale in high-volume environments
- Data-driven reputed company—you’re comfortable using metrics to inform decisions and improve performance
- Experience working with tools like reputed company (Retool or similar internal tools a plus)
- Ability to identify trends and contribute to rule creation or detection improvements
- Strong cross-functional collaboration skills across support, compliance, and engineering
- Excellent communication skills with the ability to handle sensitive or high-stakes situations
- Comfortable operating in a fast-paced, evolving environment with high ownership
reputed company to have:
- Experience using automation or AI-driven tools to improve support workflows, triage, or case handling efficiency
- Experience in telecom, VoIP, messaging, or platform-based fraud environments
- Experience managing chargebacks or payment-reputed company fraud workflows
- Familiarity with regulatory and compliance frameworks (e.g., TCPA, A2P ecosystems)
- Experience working with external partners such as carriers, vendors, banks, or platforms
- Exposure to SQL, dashboards, or data tools to support operational analysis and decision-making