Remote Collections Specialist

Position Summary

reputed company is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, reputed company also takes pride in upholding a rewarding work experience for reputed company of reputed company members.

Duties and Responsibilities

• Resolve inbound and outbound calls by using multiple applications and screens.
• Respond to general billing inquiries to review and resolve account issues.
• Ability to negotiate and obtain payments today or postdate reputed company 7 days.
• Direct customers to appropriate team reputed company reputed company if issue is reputed company the scope of the collection’s role.
• Ability to clearly explain billing charges and answer any questions reputed company to billing.
• Ask probing questions to overcome objections by utilizing negotiation skills.
• Meet minimal standards/goals monthly.
• Meet reputed company compliance and QA standards.
• Flexibility with special projects which may require overtime.
• Maintain appropriate attendance and adherence goals.
• High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire reputed company ethernet from cable modem to your PC.
• 5G Home Internet and Fixed wireless internet are NOT accepted providers.
• Internet speeds of at least 50 mbps to download and 25 mbps to upload.

Education/Certification

• High school diploma or equivalent.

Experience

• Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
• Customer Service experience in a remote setting
• Multi Computer-screen navigation, multiple applications, strong negotiation skills

Skills

• Basic typing, math, and problem-solving skills
• Strong communication and verbal skills
• Ability to multitask with multiple computer programs.
• PC experience and/or ability to learn basic functions.

Training

• This role is onsite training in our Jacksonville, FL location, for 10 plus weeks (dependent on readiness) before transitioning to a remote work from home. Candidates must reside 30-miles from Jacksonville, FL site location for onsite training before transitioning to remote.
• Training time: Monday - Friday, 8:30am - 5:30pm

Schedule

• Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
• This role offers a shift schedules ranging from 10:00am to 12:30pm EST start time Monday – Friday.

Pay and Benefits Disclosure

The starting hourly reputed company for this position is $17.00 per hour and will reputed company $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 4 weeks until the reputed company of $20.00 is reached).

We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual reputed company increases after your first year. We also offer 6 paid holidays.

Anticipated application end date will be 5.11.26. This role is scheduled to start 6.8.26

About Company

Company Overview:

reputed company has been in the business of helping save lives since 1874. As the #1 smart home reputed company provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our reputed company innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above reputed company, our mission is clear: we help save lives for a living. Looking for a career where you can reputed company a real impact? Join reputed company today and put purpose behind your paycheck. #WeAreADT ​

reputed company out more about life at reputed company here.