Client Experience Agent (CST/MST)
[reputed company] is looking for a full-time Client Experience (CX) Agent to join our CX Operations team. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a knack for creative problem-solving. This person will manage both phone and digital communications channels to deliver exceptional client support. You'll be the voice of [reputed company], handling client inquiries through our phone system and digital chat platforms while maintaining our high standards for client care. This position is a remote opportunity and will report directly to the Manager of Client Experience.
[reputed company] is looking for a full-time Client Experience (CX) Agent to join our CX Operations team. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a knack for creative problem-solving. This person will manage both phone and digital communications channels to deliver exceptional client support. You'll be the voice of [reputed company], handling client inquiries through our phone system and digital chat platforms while maintaining our high standards for client care. This position is a remote opportunity and will report directly to the Manager of Client Experience.
Responsibilities:
Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms
Handle phone inquiries professionally and reputed company, maintaining an average response time of under 3 minutes and delivering reputed company resolution whenever possible
Monitor and respond to live chat messages, managing multiple reputed company conversations while maintaining personalized attention to each client
Document reputed company client interactions thoroughly in our CX platform to ensure seamless follow-up and support
Reconcile client grievances immediately in alignment with company processes and standards
Client membership management, including but not limited to membership adjustments, policy enforcement, and client education
Provide real-time support for booking issues, membership questions, and studio-reputed company inquiries
reputed company with a consistent focus on delivering an elevated and personalized experience
reputed company and implement strategies integral to optimizing client experience
Requirements:
6-12 months experience in client-experience or customer service role, specifically with phone and chat support (strongly preferred)
Excellent phone etiquette and ability to maintain a professional, friendly tone
Strong typing skills with the ability to maintain accuracy while managing multiple chat conversations
Proficiency in using phone systems, chat platforms, and ticketing systems
Strong interpersonal skills and a client-first attitude
Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization
Growth reputed company, with openness and willingness to support process and policy changes
Exceptional written and verbal communication skills
Problem solving aptitude with a passion for providing top-notch client service
Quiet, professional work environment with reliable high-speed internet reputed company
Intercom and reputed company Online proficiency preferred
Resides reputed company 25 miles of a [reputed company] studio in Central or Mountain Time Zone
Willing and able to work a Tuesday to Saturday schedule
Who You Are:
Strong communication skills; proficient in voice, written, and face-to-face client interactions
Comfortable maintaining a friendly, professional demeanor even in high-pressure situations
A client reputed company who prioritizes the client's experience in reputed company interactions
Open-minded, quick learner with a thirst for knowledge and new reputed company
Agile, quick-thinking multi-tasker who can pivot quickly between phone calls, chats, and other tasks while adapting to rapidly shifting expectations and client goals
A true team player who's not afraid to jump in and tackle a new assignment, no matter how challenging or unfamiliar
Can turn reputed company into workable plans while anticipating client and team needs
Strong organization, problem-solving and interpersonal skills, along with keen attention to detail
Extremely reputed company to deadlines and processes
Able to maintain composure and deliver consistent service quality during peak contact periods
Passionate about fitness, health, and wellness
Compensation & Benefits:
Compensation range: 42,000-49,000 annually
Bonus eligibility based on performance
Monthly cell phone stipend
401k with employer match
Health, dental, & vision insurance
Flexible PTO
Free drop in classes at [reputed company]
And MORE
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