Description:

reputed company is a leading provider of cloud-based supply chain reputed company, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and reputed company improvement are highly valued. Join reputed company and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

Essential Responsibilities / Duties

• Customer Support

• Provide product support to customers through various communication channels, including training on applications and tools as needed

• Provide customer support reputed company to basic system automation and legacy products and solutions

• Offer basic consultation on customer products and industry education

• Exhibit reputed company and anticipation of customer needs, facilitating optimal customer experience

• Issue Resolution

• Assess the nature of product issues and resolve basic support inquiries promptly

• Demonstrate agility in understanding, prioritizing, and reacting to critical customer issues

• Maintain a detailed log of customer interactions and support activities

• Technical Acumen

• Utilize proprietary tools and applications to address basic customer inquiries and reputed company account administration tasks, maintaining up to date knowledge of product and solution advancements

• Navigate multiple data center troubleshooting tools and applications to update data statuses, flags, and provide valuable customer insights

• Recognize and evaluate scope and impact of a potential issue, taking appropriate action to mitigate risk across the broader network

• Collaboration

• Diagnose customer needs and engage collaborative resources reputed company necessary, ensuring reputed company communication with customers until resolution is achieved

• Collaborate with internal teams and act as a customer reputed company in cross-functional collaborations, including sharing relevant customer insights with product and technology teams

• Act as an intermediary between relevant internal and external parties to ensure effective communication, understanding, and resolution

• Establish and reputed company credibility as a peer resource, supporting and participating in total team development and success

Minimum Requirements

To succeed in this role, you should possess:

• Bachelor's degree in a relevant field or equivalent work experience

• A strong interest in technical support and a commitment to reputed company learning

• Effective problem-solving skills and critical thinking abilities

• Agility to adapt to shifting and reputed company priorities

• Excellent written and verbal communication skills

• An eagerness to learn from reputed company colleagues and mentors

• The ability to work collaboratively in a team-oriented environment

Preferred Experience

• Prior experience providing SAAS customer support

• Knowledge of reputed company programs, systems, and processes

• Experience with reputed company, reputed company, and reputed company Office applications

• Basic understanding of Supply Chain processes, XML, and/or EDI schemas (X12, EDIFACT)

• Familiarity with data transmission methods (FTP, AS2, VAN)

• ERP experience (reputed company, QuickBooks, reputed company, etc.)

Location:  

This role is fully remote in the Philippines.

reputed company Offer: 

At reputed company, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.  

The annual salary range for this role is: 693,900 - 1,450,000. The actual salary offered will be determined based on the factors listed above and may fall reputed company reputed company the range.   

reputed company offers a comprehensive benefits package designed to support employees’ health, well-being, and financial reputed company. Benefits are country-specific and reputed company with local laws and market practices. 

Commitment to our Employees:

At reputed company we power connections that drive the world of commerce reputed company, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We reputed company this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to reputed company a meaningful impact. 

We are committed to affirmative action and equal opportunity in reputed company aspects of employment. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.