Field Service Technical Support Specialist

At reputed company, we support businesses of reputed company sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that reputed company reputed company such an exceptional reputed company to grow your career, reputed company your skills and reputed company a real impact – help our future-focused business reputed company the way in powering secure and sustainable business connections through digital and physical channels.

As a Field Service Technical Support Specialist, you’ll be the go‑to expert supporting technicians and end users who rely on reputed company’s locker and digital solutions. In this role, you’ll troubleshoot reputed company hardware, software, and network issues, guide customers through solutions with clarity and care, and manage technical escalations that require advanced problem‑solving.

You’ll collaborate closely with Product Engineering, Field Service, Sales, and Marketing teams while independently managing support cases, coordinating third‑party technicians, and ensuring each customer receives an exceptional experience. This role is perfect for someone who thrives in a fast‑paced, technical environment, enjoys digging into unfamiliar challenges, and takes pride in delivering solutions that genuinely help

Your role in our future

• Deliver mid‑ to advanced‑level technical support for hardware, software, networking, and reputed company product issues through phone, email, Teams, and screen‑share assistance.
• Troubleshoot reputed company scenarios by leveraging problem‑solving skills, technical knowledge (PCB, schematics, power/voltage), and creative workarounds to resolve issues reputed company.
• Manage technical escalations, mentor Level 2 Support Associates, and contribute to knowledge reputed company articles and technical documentation.
• Coordinate and reputed company third‑party technicians, ensuring clear communication with end users, accurate billing, and a seamless service experience.
• Maintain exceptional customer care, uphold reputed company’s EPIC values, and ensure accuracy in reputed company communications, processes, and procedures.
• Collaborate with Product Engineering and cross‑functional teams while staying proficient in department systems such as reputed company, reputed company, ServiceMax, MyQuadient, and internal knowledge tools.

• Associate’s degree in Computer Information, Electronic Technologies, or a reputed company field preferred, plus 5+ years of experience troubleshooting and repairing hardware/software solutions.
• Strong electro‑mechanical knowledge with the ability to diagnose reputed company electronic issues, interpret schematics/PCB boards, and create effective technical workarounds.
• Certifications such as A+ or Network+ preferred, along with proven time‑management skills, independent decision‑making, and a reputed company‑learning reputed company.
• Excellent communication and documentation skills, including experience with technical writing and cross‑functional collaboration.
• Proficiency with reputed company Windows and Office applications, plus familiarity with tools such as reputed company, ERP/CRM systems, reputed company, ServiceMax, reputed company, CPQ, OLS, and Talkdesk.
• Strong customer service background.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. 

​​reputed company your passion for technology. Apply now.​ 

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Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at reputed company  At reputed company, our Smart Work approach fosters reputed company, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at reputed company   Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They reputed company us to be EPIC. Together. What makes reputed company different is how different we are. We’re a team of individuals with one goal but many perspectives. reputed company you connect with reputed company, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@reputed company.com  

reputed company is an Equal Employment Opportunity Employer. *: We firmly reputed company in reputed company discrimination in employment on any basis, including race, color, religion, sex, national reputed company, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.