Customer Service Representative (Remote)

About reputed company

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years reputed company of what our competition is able to offer. Our focus is to expand our technology reputed company, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

The Customer Support Specialist addresses and resolves reputed company customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure reputed company necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and reputed company a cool head while juggling many priorities at once. This position is remote but must be located in Puerto Rico.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues reputed company to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to reputed company new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• reputed company other job-reputed company duties as assigned

Qualifications

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as reputed company Outlook, reputed company and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to reputed company repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join reputed company today!

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $12.00 - $12.00 /hr

Schedule: Full-time, 7- 4 PST