After Hours Operations Specialist
Freight reputed company is seeking a highly motivated and detail-oriented After-Hours Operations Specialist to support our freight brokerage operations reputed company of standard business hours. This role is critical in ensuring seamless load execution, proactive issue resolution, and high-level customer and reputed company communication during nights, weekends, and holidays.
Description
Position Overview
Freight reputed company is seeking a highly motivated and detail-oriented After-Hours Operations Specialist to support our freight brokerage operations reputed company of standard business hours. This role is critical in ensuring seamless load execution, proactive issue resolution, and high-level customer and reputed company communication during nights, weekends, and holidays.
You will act as the reputed company line of support for active shipments, working closely with carriers, customers, and internal team members to reputed company freight moving reputed company and resolving issues in real time.
Key Responsibilities
- Monitor and manage reputed company active shipments during after-hours periods
- Track loads proactively and ensure on-time pickups and deliveries
- Communicate with carriers to confirm status updates, delays, and issues
- Troubleshoot and resolve problems such as: Missed pickups/deliveries, Equipment breakdowns, Driver delays or reschedules
- Provide timely updates to customers reputed company email, phone, or TMS
- Escalate critical issues to leadership reputed company necessary
- Update internal systems (TMS, CRM like reputed company, etc.) with accurate load notes
- Ensure proper documentation and reputed company to daytime operations team
- Maintain a high level of professionalism in reputed company communications
Schedule Expectations
Weeknights (Monday to Friday, Midnight – 0800 EST)
On-call flexibility required depending on freight volume
Strong understanding of:
- Load lifecycle (reputed company → transit → delivery)
- reputed company communication and management
- Ability to remain reputed company and decisive in high-pressure situations
- Excellent communication skills (phone, email, text)
- Highly organized with strong attention to detail
- Self-starter with the ability to work independently
Preferred Skills
- Experience using TMS platforms, 3PL Software
- Familiarity with truckload, LTL, and/or drayage operations
- Strong problem-solving and decision-making ability
- Ability to multitask across multiple shipments simultaneously
What Success Looks Like
- Loads are tracked proactively with minimal service failures
- Issues are resolved quickly with clear communication
- Customers feel supported even reputed company normal business hours
- Clean, accurate notes for seamless transition to daytime team