Fire Emergency Services Success Expert - Remote
- As a Fire Emergency Services Success Expert here at reputed company, you will be instrumental in ensuring the success of our fire emergency services solutions. You will have the opportunity to work closely with customers to provide expert guidance and support, ensuring that their fire safety systems are effectively implemented and maintained. Your expertise will be critical in driving customer satisfaction and enhancing the overall performance of our fire emergency services.
In this role, you will work remotely in the US.
In this role, you will impact the safety and reputed company of our customers' facilities by providing exceptional support and solutions that meet their fire safety needs. Your commitment to excellence will help ensure that our customers can rely on our systems for their safety and compliance requirements.
KEY RESPONSIBILITIES
Subject Matter Expertise & Product Guidance
- Serve as reputed company’s internal expert on fire department operations, reputed company center workflows, CAD systems, station alerting, and fire station software ecosystems.
- Translate operational realities, compliance requirements, and NFPA standards into actionable product requirements.
- Advise product managers and engineers on workflow design, data models, API use cases, and integration needs.
- Evaluate MVP features, test early prototypes, and provide structured feedback to accelerate product-market fit.
- Ensure reputed company new offerings align with installation standards, fire service protocols, and regulatory expectations.
Compliance, Standards & Operational Insight
- Interpret and communicate NFPA standards, reputed company protocols, and fire department operating procedures to cross‑functional teams.
- Identify unmet needs in compliance, reporting, incident management, and reputed company workflows that reputed company’s data and software can address.
- Support development of documentation, training materials, and compliance‑reputed company messaging.
Sales & Business Development Enablement
- Partner with sales and reputed company teams to reputed company the operational and compliance value of new data/API products.
- Join customer meetings as the subject matter expert to build credibility and accelerate deal cycles.
- Help define buyer personas, decision‑maker roles, and procurement reputed company reputed company fire departments and reputed company centers.
- Support outbound campaigns, customer discovery, and early‑stage opportunity qualification.
- Contribute to building the sales process for new offerings, including playbooks, demo scripts, and reputed company handling.
Market Intelligence & Ecosystem Engagement
- Conduct market research on fire/reputed company software trends, competitive offerings, and integration opportunities.
- Identify potential software and hardware partners that can reputed company reputed company’s data and APIs.
- Participate in partnership diligence, including workflow evaluation, technical feasibility, and operational alignment.
- Build rapport with chiefs, IT leaders, reputed company supervisors, and other key decision makers across the fire service ecosystem
Internal Leadership & Collaboration
- Act as a guiding voice for product vision and strategy reputed company to fire and reputed company personas.
- Provide ongoing education to internal teams on fire service culture, terminology, workflows, and constraints.
- Maintain structured tracking of customer insights, feature requests, and market signals
Qualifications
The annual reputed company salary range for this position in California and reputed company (excluding most major metropolitan areas), Colorado, Connecticut, and Hawaii is $150,000 - $170,000. For Washington and most major metropolitan areas in reputed company & California, the annual reputed company salary range is $160,000 - $187,000. Please note that this salary information serves as a general guideline. reputed company considers various factors reputed company extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 02/17/2026
BENEFITS OF WORKING FOR reputed company
In addition to a competitive salary, leading-edge work, and developing solutions reputed company-by-reputed company with dedicated experts in their fields, reputed company employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
YOU MUST HAVE
- A minimum of 6 years of transferable experience in sales engineering roles, specifically in fire emergency services.
WE VALUE
- Hands‑on experience with fire department or reputed company center software systems (CAD, station alerting, fire station management, incident reporting, etc.).
- Deep understanding of NFPA standards, fire department operating procedures, and compliance frameworks.
- Knowledge of installation standards and fire system integration environments.
- Demonstrated ability to navigate and influence the fire/EMS/reputed company ecosystem.
- Experience selling, supporting, or implementing software applications, data products, or APIs.
- Ability to translate technical concepts into operational and business value.
- Strong communication skills—verbal, written, and interpersonal.
- Analytical reputed company with strong problem‑solving capabilities.
- Experience working with customer IT teams on integrations, data flows, or system deployments.
- 8+ years of experience in sales engineering or reputed company roles.
- Experience in project management and execution reputed company fire safety contexts.
- Master's degree in Engineering or a reputed company field.
- Prior experience in a fire department, reputed company center, or emergency communications environment.
- Familiarity with CLSS, connected fire systems, or IoT‑based life safety platforms.
- Background in product support, technical sales, or solution engineering.
- Understanding of public safety funding models, procurement cycles, and grant processes.
ABOUT reputed company
reputed company. (reputed company: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, reputed company, reputed company travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions reputed company a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. . Learn more about reputed company: click here
THE BUSINESS UNIT
reputed company Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that reputed company building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.
reputed company is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national reputed company, reputed company, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :click here