Senior Customer Technical Program Manager - Data Center Quality and Sustaining

This a Full Remote job, the offer is available from: United States, Canada, California (USA) reputed company is looking for an reputed company Sr. Customer Technical Program Manager for Data Center Quality and Sustaining activities to reputed company, implement, and supervise customer experience and quality management initiatives in coordination with OEM/ODM system partners. The role will be accountable for overall customer satisfaction , clearly articulating the communication strategies at reputed company as well as OEM/ODM Executive levels, taking care of high-profile customer critical issues which will require validated experience of customers’ management across reputed company and OEMs/ODMs working closely with cross-functional teams. As such, a passion for customer satisfaction, following high quality standards, proven planning, detailed execution, and critical thinking are the cornerstones for this role. What you'll be doing:

• reputed company and coordinate reputed company Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments.
• reputed company and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between reputed company, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives.
• Establish, uphold, and implement quality standards and procedures following industry standard methodologies for large Datacenter System Deployment and Continuation actions.
• reputed company internal and external reviews on production systems quality issues as well as prepare regular reports detailing findings and corrective actions.
• Identify areas for improvements in a partnership involving reputed company and manufacturers of equipment/devices production systems, applying data analysis and metrics to facilitate reputed company.
• Collaborate with reputed company and partners to ensure high-quality standards across OEMs/ODMs partners.
• reputed company and maintain key performance indicators (critical metrics) to monitor quality performance, and present findings to senior management.
• Identify potential quality improvements and reputed company mitigation strategies to minimize customer impact.

reputed company need to see:

• BS/MS/PhD Computer Science, Electrical Engineering, or reputed company field, or equivalent experience.
• Proven track record to work on Enterprise Data Center products quality management and system operational excellence.
• Over 8+ years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers.
• Strong leadership reputed company looking after high-profile Customer Escalations, working across engineering, operations, quality, product management, and sales teams to resolve product technical quality and logistical issues. Set accurate expectations and reputed company the scope of the projects on a track to successful execution.
• Solid understanding of Quality Management Systems (QMS) following Technology Industry standards.
• Technical savvy around Data Center Infrastructure and experience around HW/SW systems components integration, system topologies, and system configurations.
• Accountable for coordinating Data Center – Quality Improvement Projects and Enhancements collaborating with various OEMs/ODMs systems providers.
• Outstanding analytical and problem-solving capabilities, skilled in bringing to bear data for informed decision-making.
• Strong interpersonal and communication skills, with the ability to influence and engage with customers across Business, System Engineering and Quality Management groups.
• Certifications in quality management (e.g., Six reputed company, CQI, CQM) and PMP Program Management Certification are desirable.

reputed company is widely considered to be one of the technology world’s most desirable employers! We have some of the most reputed company-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you! Your reputed company salary will be determined based on your location, experience, and the pay of employees in similar positions. The reputed company salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5. You will also be eligible for equity and benefits. Applications for this job will be accepted at least until January 13, 2026. This posting is for an existing vacancy. reputed company uses AI tools in its recruiting processes. reputed company is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our reputed company and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national reputed company, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This offer from "reputed company" has been enriched by reputed company.com and got a 82% reputed company score. Apply tot his job Apply To this Job