Experienced Customer Service Representative / General Call Center – Remote Opportunity at arenaflex

Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional service and building strong relationships with customers? If so, we invite you to join our team at arenaflex as a Customer Service Representative / General Call Center. This is a fantastic opportunity to grow your career and work in a dynamic, fast-paced environment.

About arenaflex

arenaflex is a leading provider of innovative medical equipment and services. We are committed to delivering exceptional customer service and building strong relationships with our customers. Our team is dedicated to providing the highest level of service and support, and we are looking for talented individuals to join our team.

Job Summary

As a Customer Service Representative / General Call Center, you will be the first point of contact for customers, providing exceptional service and support. You will take orders, answer questions, handle complaints, and troubleshoot problems. You will also maintain a positive, empathetic, and professional attitude toward customers at all times.

Essential Duties and Responsibilities

* Assists all internal and external customers in a professional manner

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
• Coordinates home equipment service request with Dispatch for prompt delivery
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
• Provide customers with product and service information
• Maintain current knowledge on Medicare, Medicaid, and third-party payor sources for equipment
• Verifies medical necessity, insurance coverage, and physician orders for all insurance-assigned services
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
• Understanding and striving to meet or exceed department metrics while providing excellent customer service
• Making sales or recommendations for products or services that may complement client needs, as applicable
• Other duties as assigned by management

Qualifications

To perform this job successfully, an individual must be professional, proactive, and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education and/or Experience:

+ High school diploma or general education degree (GED) + 6 months of relevant customer service experience preferred

• Skills & Abilities:

+ Excellent interpersonal, written, and oral communication skills + Customer service orientation + Attention to detail + Good data entry skills + Proficiency with computers, with strong typing skills + Ability to work in a fast-paced environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, talk, and hear
• Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing
• The employee is occasionally required to stand and walk
• The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail
• Specific vision abilities required by this job include close vision

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment. Our team is dedicated to providing exceptional customer service and building strong relationships with our customers. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and development
• Recognition and rewards for outstanding performance
• A positive and inclusive work environment

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex. Apply Now

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship, age, disability, genetic information, height, weight, marital or veteran status, or any other protected status in accordance with the requirements of applicable federal, state, and local laws. arenaflex also provides reasonable accommodation for individuals with disabilities in accordance with applicable law. Apply for this job