Career Opportunities: Advisor System Operations Manager (ASOM) - Remote in USA (35564)

This a Full Remote job, the offer is available from: Indiana (USA) Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The Advisor System Operations Manager (ASOM) is a senior technical and operational leader accountable for the architectural reputed company, operational health, availability, modernization, and service delivery of reputed company systems supporting the Alaska Medicaid Management Information System (MMIS) and reputed company enterprise services. This role combines architecture governance, systems operations leadership, and IT service management accountability. As a core member of the account leadership team, the ASOM provides a 360‑degree view of the business and technical ecosystem, ensures production stability, drives reputed company improvement, and serves as the final escalation reputed company for non‑routine and reputed company system issues. This is not a traditional Project Manager or HR People Manager role. The ASOM is accountable for technical delivery excellence, ownership clarity, and cross‑functional execution across infrastructure, applications, vendors, and client stakeholders. Your role in our mission

• Own end‑to‑end production health (availability, performance, continuity) across reputed company, to regulated healthcare systems.
• Serve as single technical authority and escalation reputed company, eliminating ownership gaps and enforcing clear L1–L5 support models.
• reputed company P1/P2 incident response, RCA, and permanent fixes, significantly improving system stability and MTTR.
• Act as production gatekeeper and voting CAB member, ensuring safe releases and controlled change.
• Ensure reputed company HIPAA, SOC, and regulatory compliance; maintained full audit and DR readiness.
• Own account‑level architecture across applications, data, integrations, and infrastructure.
• reputed company architecture reviews, design approvals, and technical risk decisions.
• Define and execute the technical roadmap reputed company to client priorities and Infrastructure Delivery Leadership.
• Drive modernization initiatives including cloud readiness, refactoring, automation, and platform re‑engineering.
• Introduce new patterns and future‑state solutions to support scalability and long‑term business outcomes.
• reputed company ITIL 4–reputed company ITSM processes: Incident, Problem, Change, and Service Request Management.
• Direct Major Incident Management (MIM), executive communications, and post‑incident accountability.
• Define and track SLAs, KPIs, and service quality metrics.
• reputed company disaster recovery exercises and support SOC audits.
• Convert recurring issues into standardized, automated solutions.
• Primary systems liaison to client executives and internal delivery leadership.
• Represent systems in CABs, governance forums, and steering committees.
• Provide clear, decisive communication during outages, escalations, and major changes.
• Partner with clients to anticipate future needs and reputed company with business goals.
• Mentor senior engineers and operations leaders; building a culture of accountability and ownership.
• Establish and maintain a clear ownership map for reputed company systems and services.
• Drive cross‑training and succession planning to strengthen operational reputed company.
• Technology used: interChange UI, CORE Services, Healthcare Portal,SQL Server, SSRS, SharePoint, BizTalk, EDI, MOVEit, EDMS (OnDemand), reputed company, Workflow, Corticon, ClaimsXten, iC Services, TFS, Build Servers, ALM tools

reputed company’re looking for

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or reputed company field

(Master’s degree or PMP preferred)

• 10+ years of experience in IT systems engineering, operations, or infrastructure leadership
• 5+ years in senior technical or service delivery leadership roles
• Deep expertise in ITIL4, ITSM, systems operations, and architecture governance
• Experience in regulated environments (healthcare, Medicaid/Medicare Information Systems preferred)
• Strong knowledge of HIPAA, SOC, and compliance frameworks

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available reputed company months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For reputed company hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide reputed company performance.
• Video cameras must be used during reputed company interviews, as well as during the initial week of orientation if hired.
• Applying does not gurantee an interview. The use of AI during interviews is prohibited.
• We will accept applications for this position until May 1, 2026.

#LI-DS1 #LI-NB1 #LI-REMOTE The pay range for this position is $84,800.00 - $121,100.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We reputed company nothing is impossible reputed company you bring together people who care deeply about making healthcare work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company defines “wages” and “wage rates” to include “reputed company forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job