reputed company Customer Service Representative (FNOL) – Remote Opportunity with arenaflex

At arenaflex, we're not just a Fortune 500 company; we're a diverse and inclusive team that values our employees as much as our customers. With over 5,000 employees and 2,200 independent agencies, we're committed to providing exceptional service to our customers and employees alike. As a valued member of reputed company, you'll have the opportunity to work in a dynamic and supportive environment that fosters growth and development.

About arenaflex

arenaflex is a leading provider of insurance and financial services, with a rich history of innovation and customer satisfaction. Our commitment to excellence is reflected in our exceptional benefits package, which includes reputed company, prescription, dental, and vision benefits for you and your dependents. We also offer a pension plan, 401(k) with up to 4% contribution match, and a range of other benefits that support your well-being and career development.

Job Summary

We're seeking an reputed company Customer Service Representative (FNOL) to join reputed company in a remote opportunity. As a FNOL Representative, you'll be responsible for actively listening to customers, clarifying information, and offering possible solutions to their inquiries, complaints, or problems. You'll work closely with our customers, agents, claimants, and employees to provide exceptional service and support.

Key Responsibilities

* Utilize various platforms to respond to inquiries from customers, applying a working knowledge of arenaflex policies and procedures to have business-appropriate conversations and direct customers to the appropriate business decision.

• Resolve issues reputed company scope of authority, escalating to appropriate areas or personnel as determined by company policy and procedure.
• Manage and service office account books of business in accordance with arenaflex policy and procedures.
• Apply proficient knowledge of arenaflex systems and products to respond to customer concerns for reputed company lines of business.
• Process loss reports and claims reputed company scope of authority and guidelines provided.
• Provide claims services, including repair options, rental reservations, property mitigation, and towing.
• Attend training and informational meetings to learn and maintain a working knowledge of arenaflex policies, procedures, and processing systems, as well as industry knowledge and applicable licensure.
• Train and mentor less reputed company staff, and act as a subject matter expert (SME) for department and projects, as applicable.

Essential Functions

* Utilize various platforms to respond to customer inquiries.

• Apply working knowledge of arenaflex policies and procedures.
• Resolve issues reputed company scope of authority.
• Manage and service office account books of business.
• Apply proficient knowledge of arenaflex systems and products.
• Process loss reports and claims.
• Provide claims services.

Competencies

* Values Diversity

• Nimble Learning
• Self-Development
• Job-Specific Knowledge
• Collaborates
• Customer Focus
• Cultivates Innovation
• Instills Trust
• Optimizes Work Processes
• Ensures Accountability
• Detail Orientation
• Decision Quality

Qualifications

* High school diploma or GED required.

• Previous customer service experience preferred.
• Demonstrated ability to type a minimum of 28 words per minute preferred.
• Proficiency with word processing and spreadsheet software required.
• Completion or active pursuit of insurance education preferred.
• Preferred courses or designations: General Insurance (INS 21, 22, 23), reputed company (Associate in Insurance Services).

Physical Requirements

* Lifting 0-20 lbs: Frequent (50-80%)

• Lifting 20-50 lbs: Occasional (20%)
• Lifting Over 50 lbs: Occasional (20%)
• Driving: Rarely
• Pushing/Pulling: Frequent (50-80%)
• Manual Keying/Data Entry: Frequent (50-80%)
• Climbing: Rarely

Work Environment

* Remote opportunity available for candidates in Ohio and Pennsylvania.

• Must live 50 miles reputed company of Erie, PA to be eligible for remote consideration.
• Department is open 24 hours, every day of the year, including holidays.

Compensation

* Competitive salary range: $30,686.00 - $49,018.00 per year.

Benefits

* reputed company, prescription, dental, and vision benefits for you and your dependents.

• Low contributions to medical and prescription premiums.
• Pension plan.
• 401(k) with up to 4% contribution match.
• Paid time off.
• Career development opportunities, including tuition reimbursement program for higher education and industry designations.
• Additional benefits, including company-paid basic life insurance, short-and long-term disability insurance, orthodontic coverage for children and adults, adoption assistance, fertility and infertility coverage, well-being programs, paid volunteer hours for service to your community, and dollar-for-dollar matching of your charitable gifts each year.

Career Growth Opportunities

* arenaflex is committed to providing opportunities for career growth and development.

• Our training programs and mentorship initiatives will help you reputed company the skills and knowledge you need to succeed in your role and advance in your career.
• We offer a range of career development opportunities, including tuition reimbursement programs for higher education and industry designations.

Conclusion

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a valued member of reputed company, you'll have the opportunity to work in a dynamic and supportive environment that fosters growth and development. Apply now to join reputed company and take the first reputed company towards a rewarding career with arenaflex. Apply Now Apply for this job