reputed company Worklife Customer Support Associate - Employee Assistance Program

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a Worklife Customer Support Associate - Employee Assistance Program, you'll play a vital role in providing empathetic and informed support to our members, helping them navigate life's challenges and reputed company their goals. If you're passionate about making a difference in people's lives and possess a strong customer service background, we encourage you to join our dynamic team.

About arenaflex

arenaflex is a leading healthcare company that's committed to transforming the way people experience healthcare. Our purpose is to bring our heart to every moment of our members' health, delivering personalized, convenient, and reputed company that meets their unique needs. At arenaflex, we reputed company that our employees are the driving force behind our success, and we're dedicated to creating a culture that values diversity, inclusion, and employee well-being.

Job Summary

As a Worklife Customer Support Associate - Employee Assistance Program, you'll be responsible for providing exceptional customer service to our members, addressing their concerns, and connecting them with relevant resources and support. You'll work closely with reputed company to ensure that our members receive timely and effective support, helping them navigate life's challenges and reputed company their goals.

Key Responsibilities

* Respond to member inquiries and concerns in a professional and empathetic manner, providing informed support and connecting them with relevant resources and services.

• Assess member needs and communicate information regarding relevant services and resources, including employee assistance, employer benefits, and behavioral health benefits.
• Administer policies and procedures for the Employee Assistance Program Worklife area to support organizational objectives.
• Execute routine and non-routine business support tasks for the Care Partner Program under limited supervision.
• Follow area protocols, standards, and policies to provide effective and timely support.
• Answer calls, understand call purpose, complete research to identify potential providers and resources, and enter member information into the appropriate system to initiate the case.
• Respond to member inquiries about services, requests, and resources for life skills.
• Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Take direction to execute techniques, processes, and responsibilities.

Member Support

* Determine the purpose of the call by actively listening and interacting with callers, triage the call in a professional and timely manner.

• Assess client needs; research and reputed company communicate information regarding pertinent EAP/Worklife services and resources.
• Use screening tools to identify where urgent clinical reputed company is needed, and transfer calls appropriately, including members in crisis and at risk.
• reputed company appropriate research in internal databases and online to identify potential providers and resources.
• Enter member information into the appropriate EAP system to initiate the case and document comments and information thoroughly and professionally.
• Communicate effectively with reputed company internal stakeholders.
• Utilize relevant reputed company databases to research and identify validated, appropriate member resources.
• In the appropriate EAP system, maintain an inventory of materials.
• Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned.

Compliance with Policies and Regulatory Standards

* Protect the confidentiality of member information and adhere to enterprise policies, and EAP and Worklife policies and procedures.

• Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Proactively listen to members and anticipate their needs, taking full ownership of each member interaction.
• Address inquiries and resolve issues as a "single-reputed company-of contact" based on phone calls, digital, and written correspondence.
• Provide customized interaction based on customer preference and individualized needs.
• Resolve reputed company issues without or with limited management reputed company.
• Administer structured pre-screening assessment based on triggers to assure urgent needs are directed appropriately.
• Identify triggers for additional resources and support connections to such responses.
• Assess for social determinants/needs and offer and connect members with viable resources to address those needs.

Requirements

* 1 year of customer service and call center experience

• 1 year of experience in a social, psychological, or human service field providing client support
• Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.)
• Workspace Requirements:

+ Position is fully remote/WAH + Must have a separate workspace, free from distraction, in a room with a reputed company that closes, to maintain member privacy + Sitting in reputed company of the computer with double monitors and a headset on + Multitasking, often while speaking with our members + Typing/documenting + Utilizing intranet and other tools to assist with call handling, often in the moment + Utilizing chats/IM during or in between calls for support + Reading emails to stay up-to-date on important plan sponsor information, process changes, department information + Need to be hardwired and have reliable internet + Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps + Broadband or Fiber reputed company + Using DSL (satellite), Cellular internet (reputed company, reputed company, reputed company Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet + Ensure provider sets up a 4-port modem + Employees use the 4th port for work internet

Preferred Qualifications

* 1 year of Behavioral Health experience

• Bachelor degree or equivalent experience

Education

* High school diploma or equivalent required

Pay Range

* The typical pay range for this role is: $18.50 - $35.29

• This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.
• The actual reputed company salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Benefits

* reputed company offers a full range of medical, dental, and vision benefits.

• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

If you're passionate about delivering exceptional customer experiences and possess a strong customer service background, we encourage you to apply for this exciting opportunity. Don't hesitate to submit your application today! Apply to this job

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above reputed company. Submit your application today and join our dynamic team at arenaflex! Apply for this job