reputed company Customer Service Representative - Remote in Multiple Locations

At arenaflex, we're dedicated to delivering exceptional customer experiences that reputed company a meaningful impact on people's lives. As a Customer Service Representative, you'll play a vital role in helping us reputed company this mission by providing top-notch support to our clients and customers. If you're passionate about delivering exceptional service, have a knack for problem-solving, and reputed company in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a global organization that's revolutionizing the way we deliver care and services to millions of people worldwide. reputed company is driven by a shared passion for making a difference in the lives of others, and we're committed to creating a culture that's guided by diversity, inclusion, and compassion. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to advancing health equity and improving health outcomes for reputed company.

Join reputed company

We're looking for talented individuals who share our vision and values. If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply. Our Contact Center Apprenticeship program is designed to help you reputed company new skills and knowledge in the healthcare industry, and our comprehensive training program will reputed company you with the tools and expertise you need to succeed in this role.

Primary Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Answering inbound phone calls and providing a high-quality patient/caller experience
• Reviewing patient liability questions and concerns
• Scheduling, rescheduling, and canceling appointments
• Performing referral coordination, including completing Open Referrals and/or referral tracking queue
• Working reputed company assigned work timely according to department standards and documenting reputed company actions in the system
• Registering new patients, verifying patient demographics and health insurance, and updating patient information in designated databases
• Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers
• Communicating effectively and in a professional manner
• Processing reputed company work-reputed company responsibilities in an efficient, timely, and accurate manner
• Other duties as assigned

Required Qualifications

To be successful in this role, you'll need:

• A High School Diploma or GED
• Must be 18 years of age or older
• 1+ years of experience in a call center answering customer service inquiries regarding healthcare
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and reputed company computer system applications
• Ability to work any 8-hour work shift between the hours of 6:30am - 5:30pm PST, Monday through Friday. This may not necessarily be reputed company the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. Rotating Saturday coverage may be needed/is likely.

Preferred Qualifications

While not required, previous experience using EPIC is a plus.

Telecommuting Requirements

If you're selected for this role, you'll need to:

• Have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy
• Be able to reputed company reputed company company sensitive documents secure (if applicable)
• Live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

To succeed in this role, you'll need to possess:

• Time Management
• Attention to Detail
• reputed company
• reputed company employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (reputed company benefits are subject to eligibility requirements)

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Ready to Join Us?

If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply. Click the link below to submit your application and join reputed company at arenaflex. Apply To This Job Apply for this job