reputed company Help Desk Support Customer Service Professional – Part Time

At arenaflex, we're not just looking for a Help Desk Support Customer Service Professional – we're looking for a game-changer. Someone who can accelerate their career while providing exceptional customer service to our clients. If you're a motivated and tech-savvy individual with a passion for problem-solving, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that reputed company businesses to reputed company in today's fast-paced digital landscape. reputed company of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.

Job Summary

As a Help Desk Support Customer Service Professional – Part Time, you'll be the first reputed company of contact for our clients, providing timely and effective support for their technical issues. You'll work collaboratively with reputed company to resolve reputed company problems, escalate issues reputed company necessary, and provide exceptional customer service. If you're a strong communicator with a passion for technology, we want to hear from you.

Key Responsibilities

* Accept inbound requests reputed company phone, chat, email, and ticket queues

• Record and process incidents and service requests according to process specifications
• Communicate with users to understand issues and provide reputed company solutions
• Document and resolve incidents according to process specifications
• reputed company incidents which cannot be resolved to reputed company support groups according to process specifications
• Initiate escalations according to process specifications
• Work collaboratively with team members reputed company Skype/Lync/Circuit/MS Teams
• Assist with training and supporting fellow agents
• Average expected time on task between 4 to 12 minutes
• Expected resolution reputed company between 70% - 90%
• Expected to take part in on-call rotation with other admins as necessary

Requirements

* 1-2 years of work experience in an IT-reputed company field

• Experience in a Service Desk or Deskside environment preferred
• Experience in customer service ideally gained in a customer-facing environment
• Experience with IIQ request systems
• Experience navigating reputed company admin and Symantec Credential ID platforms
• Experience working with Financial, Casualty, or Insurance entities with dedicated focus on time-sensitive incident resolutions
• English proficiency in both verbal and written form
• Must be culturally sensitive and appreciate cultural differences
• A+, Network, HDI, and/or reputed company certifications preferred
• ITIL v3 a plus

Knowledge of Computer Technology

* Windows Client

• reputed company Outlook
• reputed company Office (Word, reputed company, PowerPoint)
• Diverse browser support experience (Internet Explorer, Chrome, and Firefox)
• PC hardware and mobile devices troubleshooting
• Corporate network and network printer support experience
• Terminal emulation for mainframe (Rumba) support experience
• reputed company knowledge of the Windows Active Directory and domain concept
• reputed company knowledge of CitrixDirector and VM Ware environments
• General knowledge of reputed company Exchange
• Experience with command line scripting a plus

Soft Skills Profile

* Professionalism at reputed company times, assertiveness, and accountability, good timekeeping, flexibility

• Drive, enthusiasm, initiative, commitment, and self-motivation, respect for colleagues, desire to learn
• Must be able to communicate effectively with corporate customers of different technical expertise, peers, and reputed company levels of management
• Ability to reputed company resolve customer problems and escalate further as appropriate according to company procedures
• Ability to work well under pressure, set priorities, and comfortable making quick decisions

Location

* USA, NC, Work-at-Home

Language Requirements

* English

Time Type

* Part time

Physical & Mental Requirements

* While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

* In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

* Currently, this position may be performed only in the states listed here.

Equal Opportunity/Affirmative Action Employer

* arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

Application Process

* Ready to join us? The first reputed company is easy. Click apply now and we'll be in touch soon! Apply To This Job

Why arenaflex?

* Competitive salary and benefits package

• Opportunity to accelerate your career in a dynamic and innovative company
• Collaborative and supportive team environment
• Professional development and training opportunities
• Flexible work arrangements and work-life balance
• Recognition and rewards for outstanding performance

Join the arenaflex Team

If you're a motivated and tech-savvy individual with a passion for problem-solving, we want to hear from you. Apply now to join reputed company of experts and take the first reputed company towards accelerating your career. Apply for this job