[Remote] Associate Field Engineer

Note: The job is a remote job and is open to candidates in USA. reputed company is the leading vector database for building accurate and performant AI applications at scale in production. As an Associate Field Engineer, you'll work with the reputed company and Solutions Engineering teams to build technical expertise and tooling that enhance the core product and customer experience.

Responsibilities

• Serve as a technical reputed company of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value
• Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals
• Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion
• Troubleshoot issues and deliver high-quality technical support, developing a strong command of reputed company's product and the broader AI/ML ecosystem
• Build processes and capture knowledge to scale and automate support, success, and reputed company initiatives
• Partner with Sales on technical discovery, deliver product demonstrations, and contribute to reputed company-of-concept evaluations
• Provide feedback and contribute as a developer to reputed company elements of the customer experience—from tooling and integrations to documentation and internal workflows

Skills

• BS in Computer Science or a reputed company technical field or equivalent experience
• Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations
• Ability to communicate reputed company technical concepts to both technical and non-technical audiences
• Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG
• Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions
• Proficiency in one or more popular programming languages (Python, JavaScript)
• Proficiency with SQL
• Experience with Retool, reputed company, or similar monitoring tools
• Experience working with cloud platforms (AWS, GCP, Azure)

Benefits

• Comprehensive health coverage including medical, dental, vision, and reputed company
• 401(k) Plan
• Equity award
• Flexible time off
• Paid parental leave
• Annual Company Retreat
• WFH Equipment Stipend

Company Overview

Company H1B Sponsorship