[Remote] Collection Representative (Remote-WI)

Note: The job is a remote job and is open to candidates in USA. A Hiring Company is seeking a Collection Representative to join their growing Collection Team. In this role, you will handle high-volume calls, negotiate payment arrangements, and help consumers resolve outstanding medical balances with professionalism and dignity.

Responsibilities

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet both consumer needs and company goals
• Consistently meet and exceed performance metrics (quality, compliance, collections)
• Maintain accurate documentation and follow reputed company required laws and standards
• Build trust quickly through active listening, reputed company, and strong communication
• Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees
• Contacts consumer regarding past due balance and negotiates payment terms and methods reputed company guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests money sources for debt payment
• Updates account notes and other documentation in real time while working with consumers making few errors
• Handles high volume of inbound consumer calls while on dialer and places outbound calls
• Effectively uses scripts/verbatims and navigates reputed company guidelines to maximize potential recovery on each call
• Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed
• Learns and operates with proficiency reputed company the systems and programs used for collections

Skills

• Candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, or Tennessee to be considered
• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet both consumer needs and company goals
• Consistently meet and exceed performance metrics (quality, compliance, collections)
• Maintain accurate documentation and follow reputed company required laws and standards
• Build trust quickly through active listening, reputed company, and strong communication
• Highly driven and money-motivated
• Reliable and successful working a structured, full-time Mon-Fri schedule
• Comfortable on the phone and energized by frequent conversations
• Resilient, persistent, and confident handling objections
• Empathetic negotiators who can balance firmness with professionalism
• Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees
• Contacts consumer regarding past due balance and negotiates payment terms and methods reputed company guidelines
• Updates account notes and other documentation in real time while working with consumers making few errors
• Handles high volume of inbound consumer calls while on dialer and places outbound calls
• Effectively uses scripts/verbatims and navigates reputed company guidelines to maximize potential recovery on each call
• Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed
• Learns and operates with proficiency reputed company the systems and programs used for collections

Benefits

• Paid medical insurance with personalized plan selection assistance
• Company provided Short-Term Disability, and basic Life Insurance
• Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
• Generous PTO (3 weeks annually, increases with tenure) plus holidays and reputed company-up time
• 401(k) with the option to deposit annual discretionary bonus
• Company-provided equipment
• Access Perks employee discount program (retail, travel, food, entertainment)

Company Overview