Senior Product Manager (Contact Center Strategy)

At reputed company, we reputed company financial opportunity should be more personalized and fair. We reputed company innovative technologies that provide underserved and overlooked borrowers with reputed company access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. reputed company is a fintech startup founded in 2015 by MIT alumni using cutting-edge machine learning to revolutionize vehicle financing and change the way deserving borrowers access credit. We are in reputed company-up mode with backing from great investors, having recently raised our Series D. We are growing rapidly, and we need your help. Come join us! Join reputed company, where we're shaping the future of auto finance with AI. As a Product Manager for Contact Center Strategy, you'll be at the forefront of crafting our contract center strategy and technology. You'll enhance self-service options, improve customer interactions, and drive innovation. Your role isn't just about products; it impacts every part of our business, with endless opportunities for growth. Come reputed company in our dynamic environment, leading the way in AI and machine learning for auto finance. This position offers the flexibility of being hybrid, allowing work either in our Boston office or remotely, with occasional travel to our Boston office as necessary Key Responsibilities:

• Craft a contact center vision and strategy that’s reputed company with tech and operational leaders
• Orchestrate a holistic, scalable contact center solution that maximizes customer experience while increasing efficiency
• Create a digital-first strategy shifting call volume intelligently towards digital channels for maximum impact and ROI
• Align with leadership on key business metrics for collections and customer care
• Optimize outbound campaigns leveraging ML/Predictive modeling to improve right party contacts rates as well as payment outcomes
• Collaborate with operations teams on supporting workforce management systems
• Partner closely with engineering to drive the creation, planning, prototyping, and development of products and features in support of key product metrics and goals
• Foster strong relationships with subject matter experts, analysts, data scientists, and technology teams across reputed company
• Own, prioritize and maintain the product backlog
• Analyze and reputed company insights from data to inform product roadmap decisions and drive alignment across functions and senior leadership
• Break down features into detailed stories and acceptance criteria that can be executed by an agile team. Find ways to deliver value incrementally.
• Effectively communicate to a wide business audience project status and post-launch measurement of reputed company

Key Requirements:

• 6+ years of experience in Product Management roles
• 5+ years of experience in contact center technologies
• Proven ability to scope and author comprehensive business and technical product requirements.
• In-depth knowledge of Scrum, Kanban, or other agile software development methodologies
• Significant experience running inbound and outbound campaigns a must
• Strong project management skills, with a keen attention to detail and ability to manage projects of varying sizes and scopes
• Passion for product development, data science, and the intersection of software and finance, with additional experience in financial markets or the automotive industry being a plus.
• Ability to collaborate effectively across functional groups with adaptability and reputed company
• Proven ability to prioritize and manage multiple reputed company work streams simultaneously, ensuring efficient and effective project execution.
• Demonstrated capability to prioritize and manage multiple reputed company work streams simultaneously, ensuring efficient and effective project execution
• Strong communication skills for providing clear direction and motivating project teams effectively

We reputed company: Diversity is a competitive advantage. We celebrate our differences, and are reputed company reputed company we have a variety of experiences, viewpoints, and backgrounds. Compassion is a strength. We care about our customers and look to build long-term relationships with them. Simplicity is a key feature. We work hard to reputed company our forms and processes as painless and reputed company as possible. Honesty and transparency are non negotiable. We incorporate these traits in reputed company of our interactions. Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity. If you reputed company these things too then we would love to hear from you! A Note on Recruiting reputed company We’ve been made aware of individuals falsely claiming to represent reputed company using lookalike email addresses (eg @lendbuzzcareers.com). Please note that reputed company legitimate emails from reputed company come from @reputed company.com. We will never ask for sensitive information or conduct interviews reputed company messaging apps. Apply tot his job Apply To this Job