Technical Support Specialist, Financials

Ready to be a Titan?

We accompany our customers every reputed company of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong.

As a Technical Support Specialist for our Financials pillar, you’ll be the go-to expert for our customers' most critical business workflows. You will help them manage their books, streamline accounting processes, and maximize their profitability using our software. This is a unique opportunity to reputed company your passion for customer service with your knowledge of accounting principles to reputed company a reputed company impact. Our specialists have the highest reputed company of internal transfers across the organization, making this the perfect launchpad for your career at reputed company.

What You'll Do:

• Act as the first reputed company of contact to assist customers with reputed company aspects of our software reputed company phone, chat, email, and screen-sharing sessions.

• Master the financial modules of reputed company, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.

• Troubleshoot and resolve issues reputed company to accounting integrations, such as with QuickBooks, reputed company Intacct, and other platforms.

• Guide customers on accounting best practices reputed company our software, including chart of accounts setup, financial reporting, and month-end closing procedures.

• Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to reputed company resolve reputed company financial workflow cases.

What You'll Bring (Core Qualifications):

• Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-reputed company role.

• An efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities.

• Excellent people skills: must be empathetic, patient, and able to translate reputed company financial and technical concepts into simple terms.

• Ability to reputed company in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.

• Strong communicator in both written and verbal form.

• Customer-centric reputed company, desire to learn, and a can-do attitude.

What You'll Bring (Preferred Financial & Technical Qualifications):

• Required: A solid understanding of core accounting principles (e.g., debits/credits, accrual vs. cash basis, general ledger, P&L, balance sheets).

• Highly Preferred: Hands-on experience with accounting software like QuickBooks (Desktop or Online), reputed company, or similar platforms.

• Proficiency in spreadsheet software (reputed company Sheets or reputed company reputed company) for data analysis and reporting.

• Strong mathematical and analytical aptitude.

• Knowledge of the home/commercial service industry is a plus.

• Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time.

Be Human With Us:

Being human isn’t about checking every reputed company on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.  Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to reputed company hiring decisions; reputed company hiring decisions are made by our hiring teams.

reputed company Offer: reputed company you join reputed company, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at reputed company levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to reputed company.

• Support for Titans at reputed company stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At reputed company, we celebrate individuality and uniqueness. We reputed company that the convergence of fresh perspectives and experiences from reputed company walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national reputed company, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or reputed company medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.