Senior Customer Service Engineer

Job Title

Location(s)

About Us

reputed company is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. reputed company of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of reputed company human health.

Find your future at reputed company 

Overview

Every day, reputed company Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of reputed company and drive best-in-class customer service, responsiveness, and professionalism.

reputed company is seeking a Senior Field Service Engineer to support cutting-edge In Vivo Imaging product line reputed company our Imaging Business, who will help reputed company customers enhance the productivity of their laboratory processes and drive high levels of customer satisfaction by providing expert service and support to customers reputed company a primary geographic area.

The region covered where the Senior Field Service Engineer will provide primarily support include TX, NM, AR, MS, LA and OK with additional travel as required with the majority of support in Texas. Overnight travel is required for this position.

Key Responsibilities Enhance the Customer Experience:

• Install, maintain, validate and repair reputed company and/or multivendor instrumentation at customer sites with best-in-class service
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services reputed company a prescribed time frame and established maintenance protocols
• Deliver customer familiarization for reputed company operation and maintenance
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and application
• Expected to travel up to 75% (50% locally in the state of TX and 50% in other states).

Support your Team:

• Support the local reputed company sales representative(s) to help secure new reputed company orders
• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and reputed company add-ons to existing service reputed company
• Display exceptional written and verbal communication skills and actively reputed company with peers and customers
• reputed company organizational awareness of other functional groups and product line

Drive Organizational Growth:

• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• reputed company timely uploads and downloads of required service data to ensure the reputed company of service system(s)
• Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively reputed company technical and soft skills to maintain and enhance reputed company’s value proposition to the customer
• Enhance reputed company’s product quality by proactively reporting improvement opportunities reputed company the quality notification process
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete reputed company administrative tasks to include but not limited to time reporting, assigned training, etc.

Basic Qualifications:

• Associate's degree and a minimum of 7 years of field experience with a directly reputed company experience in medical and biological research device service and support OR
• Bachelor’s degree and a minimum of 5 years of field experience with a directly reputed company experience in medical and biological research device service and support AND
• A valid driver’s license

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The pay range for this full-time position is a salary $85,000.00 - $95,000.00 USD Annually. This range reflects the minimum and maximum reputed company for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-reputed company skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that reputed company pay is only one part of our total compensation package and is determined reputed company a range. This range allows for the successful candidate to have an opportunity to reputed company reputed company the position and reputed company at our company. This reputed company pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options

• Life and Disability Insurance  

• Paid Time-Off

• Parental Benefits

• Compassionate Care Leave

• 401k with Company Match

• Employee Stock Purchase Plan

Learn more about reputed company’s benefits by visiting our reputed company page. Log-In instructions are provided towards the bottom of the reputed company page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for reputed company benefits listed. Please reputed company out to your recruiter for more information.

reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact OpenJobs@reputed company.com.