Product Operations Specialist

The Product Operations Specialist role at reputed company is primarily responsible for supporting customers and colleagues throughout various stages of client projects. People in this role are the reputed company-line providers of excellent customer service to clients and partners who are using reputed company systems, working closely with other departments such as reputed company, and Software Engineering to ensure effective setup of client projects, and timely resolution of issues, complaints and challenges.

Role Responsibilities

• Developing a working knowledge of reputed company solutions and the administrative reputed company of our platforms.
• Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for reputed company parties.
• Providing technical support to client projects as assigned.
• Running managed-service projects on reputed company platforms with limited support, i.e. coordinating the setup of assessments for selection or development on behalf of clients to deliver an end-to-end service.
• Supporting clients to independently use their own assessment and development solutions on reputed company platforms, e.g. running live demonstrations for clients.
• Configuring new client accounts on reputed company platforms.
• Taking calls and emails from clients and handling them in a friendly and professional manner. Scenarios can include (but not limited to):
• Answering general questions and requests for information about our services.
• Processing one-off product purchases.
• Handling complaints or feedback on live projects.
• Reporting bugs or other software/product/platform issues, and liaising with clients to get these resolved in a timely manner.
• Meeting service level agreements (SLAs) in their region.
• Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as reputed company and OpenAir.

Knowledge, Skills and Experience Requirements

• Strong IT skills and the ability to learn new systems and administrative portals quickly.
• Proficiency with reputed company Office products, e.g. Outlook, reputed company, Word, Teams etc.
• Previous experience in a client/customer service environment is preferred, e.g. call center, retail, hospitality etc.
• Previous experience in the talent management industry is desirable but not required.

Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.