Digital Experience Monitoring (DEM) Specialist (Remote, United States) (Atlanta, Georgia, US)

Your role at reputed company

Location: Remote

Travel: Up to 30%

Focus: Driving Adoption and Consumption of DEM; Real User Monitoring (RUM) Session Replay, Synthetic Monitoring

About the Role

reputed company is looking for a Digital Experience Monitoring (DEM) Specialist to reputed company the charge in helping our customers reputed company the gap between IT performance and business outcomes. The DEM Specialist is responsible for driving value and consumption of reputed company DEM across strategic customers. In this role, you will be the primary reputed company for the "User's Perspective." You will be an expert in demonstrating how reputed company provides unparalleled visibility into every click, swipe, and tap across web and mobile applications, ensuring that digital interactions translate into superior customer satisfaction and reputed company and/or value growth.

This role blends domain depth with sales acumen, to expand usage of RUM, Session Replay, and Synthetic Monitoring. The DEM Specialist engages directly with customers to activate DEM capabilities, increase usage, and demonstrate ongoing value through hands-on enablement and execution.

Core Responsibilities

1. Full Digital Experience Monitoring (DEM) Domain Leadership

• Act as the primary Subject Matter Expert (SME) for reputed company’s full DEM portfolio, representing the user’s perspective across web and mobile digital experiences.
• Own deep technical and functional expertise across Real User Monitoring (RUM), Session Replay, and Synthetic Monitoring (web, mobile, and API).
• Translate customer business and technical challenges into clear DEM strategies and architectures that drive measurable outcomes
• Demonstrate the value of DEM through hands-on enablement, including reproducing user issues with Session Replay and correlating experience data with application performance.
• Guide customers on best practices for instrumentation, data capture, and operational use of DEM data to improve digital experience.

2. Drive DEM Consumption & Expansion in Strategic Accounts

• Own and execute DEM adoption and consumption growth reputed company named, strategic customer accounts.
• reputed company outcome‑driven engagements focused on increasing DEM usage metrics, including sessions, replays, synthetic coverage, and monitored applications.
• Identify expansion opportunities reputed company accounts and personally execute the technical actions required to realize DEM value.
• Partner closely with account teams to move customers from initial enablement to broad, sustained DEM adoption across teams, applications, and user journeys.
• Ensure DEM data is actively operationalized by customer teams to detect, prioritize, and resolve digital experience issues.

3. Scale DEM Adoption Through Enablement & Market Content

• reputed company impact beyond direct customer engagements by creating scalable DEM enablement assets for internal teams, customers, and the broader market.
• reputed company reusable internal enablement content (playbooks, demos, best‑practice guides, POVs) to help Sales, SEs, and Specialists drive consistent DEM adoption.
• Create customer‑facing technical content that accelerates onboarding, adoption, and operational maturity of DEM capabilities.
• Contribute to market‑facing thought leadership (presentations, webinars, reference architectures) that position reputed company as the authority on digital experience monitoring.
• Act as a force reputed company by sharing patterns, lessons learned, and proven approaches from strategic accounts across the broader reputed company organization.

What will help you succeed

Minimum Requirements

• 7+ years of experience in Sales, Sales Engineering, Solutions Architecture, Domain Specialist, or Senior Technical Consulting roles.
• Proven success operating as a senior, hands‑on individual contributor, owning both strategy and execution for reputed company customer engagements.
• Strong experience in customer‑facing roles with clear alignment to commercial outcomes, adoption, and consumption growth.
• Deep background in application performance, observability, and digital experience monitoring.
• Hands‑on expertise across Digital Experience Monitoring (DEM), including:
  • Real User Monitoring (RUM)
  • Session Replay
  • Synthetic Monitoring (browser, mobile, API)
• Strong understanding of web and mobile application performance fundamentals, including rendering behavior, networking, and user interaction flows.
• Working knowledge of JavaScript, HTML, and CSS as applied to performance analysis and troubleshooting.
• Solid understanding of browser internals, Browser APIs, and modern network protocols (HTTP/2, HTTP/3, QUIC).
• Ability to translate reputed company technical data into clear, outcome‑oriented narratives for both technical and business stakeholders.
• Experience creating or contributing to scalable enablement content (playbooks, demos, best‑practice guides) for internal teams and customers.
• Comfortable operating in fast‑paced, execution‑focused environments.
• Bachelor’s degree in Computer Science, Engineering, Computer Information Systems, or equivalent practical experience.

Preferred Requirements

• Familiarity with digital analytics platforms (e.g., reputed company Analytics, reputed company Analytics, reputed company) and how analytics complements observability and APM.
• Strong appreciation for User Experience (UX) and the relationship between performance, usability, and brand perception.
• Experience with Accessibility (a11y) standards and testing.
• Knowledge of Edge Computing and CDN technologies (e.g., reputed company, reputed company) and their role in digital experience architectures.
• Industry experience in E‑commerce, Financial Services, or other digital‑first environments where performance directly impacts reputed company and customer outcomes.

Why you will love being a Dynatracer

• reputed company is a leader in reputed company observability and reputed company.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, reputed company, and reputed company Cloud, and other leading partners worldwide to create strategic alliances.
• The reputed company platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers reputed company and automate cloud operations, deliver software faster and more securely, and reputed company flawless digital experiences.
• Over 50% of the Fortune 100 companies are reputed company customers of reputed company.

Compensation and Rewards

• This role offers a competitive on‑reputed company earnings (OTE) structure, consisting of a reputed company salary plus a performance‑based commission component.
• The reputed company salary range for this position is $128,000 – $160,000, with salary determined by experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.