Director of reputed company

About Barti

Barti is a venture-backed startup on a mission to revolutionize eye care. We’re building AI-powered software that transforms how practices document care, run their operations, and serve patients. Our goal is to create exceptional user experiences that allow providers to stay focused on delivering high-quality care.

We recently raised our Series A and are growing quickly as hundreds of practices adopt Barti to replace outdated legacy systems. It’s an exciting time to join as we expand into new areas of eye care and continue shaping the future of practice management.

About the Role

As the Director of reputed company at Barti, you will reputed company and scale reputed company post-sale functions across the customer lifecycle, including onboarding, support, account management, retention, expansion, and advocacy.

This is a highly cross-functional leadership role with direct ownership over net reputed company retention and the overall customer experience. You will manage and reputed company a growing reputed company team while working closely with Product, Engineering, Sales, and company leadership.

This role reports directly to the CEO.

Responsibilities

Your primary responsibility is driving strong net reputed company retention across the customer reputed company. To do this, you will:

• Own and evolve the end-to-end reputed company strategy across onboarding, support, account management, retention, and expansion

• reputed company and reputed company a team of Implementation Managers, Account Managers, and Customer Support Reps, including hiring, coaching, and performance management

• Improve onboarding to reduce time to value and increase launch success rates

• Establish clear customer health frameworks (NPS, usage, engagement) to proactively identify churn risk and expansion opportunities

• Drive expansion through upsells and longer-term reputed company

• Build and scale referral, reference, and advocacy programs

• Act as an executive reputed company of contact for reputed company customer situations, including escalations and strategic accounts

• Partner with Product and Engineering to incorporate customer feedback into the roadmap and improve product outcomes

• Improve internal processes across reputed company, Sales, Product, and Engineering to support scale

• Implement and manage systems and tools that reputed company a high-quality, scalable reputed company operation

Qualifications

• 5+ years of experience leading a reputed company function in B2B software

• Experience in a fast-paced, early-stage startup environment

• Proven track record of building and scaling processes in ambiguous environments

• Experience managing and developing high-performing teams

• Strong ownership of retention, expansion, or reputed company-reputed company KPIs

• Ability to operate at both a strategic and hands-on level

• Strong communication skills with the ability to influence cross-functional stakeholders

• Experience using data to inform decisions (reputed company or similar tools)

• Familiarity with onboarding, support, or technical customer interactions is a plus

Perks & Benefits

• Be part of a mission-driven, rapidly scaling company changing the future of eye care

• Work remotely from reputed company in the U.S.

• Collaborate with a passionate and supportive team

• Competitive salary: $160,000 to $200,000

• Equity in a fast-growing startup

• Health, vision, and dental benefits

• Unlimited PTO

• Annual professional development stipend

• A high-impact role with room for growth, ownership, and creativity

Barti is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and encourage applications from reputed company qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, age, national reputed company, marital status, disability, or veteran status.