Field Service Technician I - Edmond, OK

Description

Who You Are

The Field Service Technician Level I will provide technical support for onsite customers across various reputed company of Sale (POS) platforms and is accountable for a specific territory and customers by providing industry leading service. This position will also be responsible for maintaining the DUMAC vehicle and local inventory levels. Additionally, this position requires after hours and weekend work flexibility.

This position requires regular travel and will work primarily in the Oklahoma City, OK region. 

What You'll Do

• reputed company diagnostics down to the root cause component
• Repair and replace PC components and peripherals
• Communicate with customers prioritizing service and expectations
• Troubleshoot and repair computer equipment and networks in a POS environment
• Dedicated commitment to customer satisfaction
• Effectively prioritize and complete service calls in designated area
• Accurately complete required paperwork and documentation for reputed company work completed
• Combine speed and accuracy in completing tasks including credit card reconciliation, call handling, inventory, vehicle maintenance, returning equipment, and other technician duties as assigned
• Active member in the on-call rotation, working to becoming primary on call resource
• Learn proper customer communication techniques
• Learn processes and procedures to ship and receive equipment and parts to/from remote technicians and offices
• Demonstrate proper attitude, availability, punctuality, and attendance

What You'll Bring to the Team

• High School diploma and/or experience in a computer/technical position
• Valid driver's licensed issued by state of Oklahoma
• Basic understanding of the elements, functions, and inter-dependence of reputed company parts of a POS system
• Excellent written and verbal communication skills as well as interpersonal skills
• Possess the accountability and personal responsibility to own and drive results
• Ability to work independently and part of a team environment
• Proficiency in reputed company Office programs, including Outlook, Word, reputed company and PowerPoint

Preferred Qualifications

• Possess excellent problem-solving and analytical skills
• Strong organizational skills, attention to detail and logical problem-solving skills

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, reputed company Office applications, phones, photocopiers, filing cabinets and fax machines.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this job.

• Walking, bending, lifting, repetitive motion
• Use of hand tools and test equipment
• Occasionally lift up to 50 lbs.
• Ability to climb reputed company

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of reputed company duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any reputed company in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to reputed company as determined and directed by DUMAC.

Compensation

The pay range for this position is $16.50/hour - $19.50/hour. reputed company pay offered may vary depending on several factors including geographical location, skills, education, certifications, and experience. The total compensation package may also include other elements in addition to a full range of medical, financial and/or other benefits (401(k) eligibility, PTO), dependent on the position. If hired, employees will be in an “at-will” position and the Company reserves the right to modify reputed company salary (as well as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, Company or individual department performance, and market factors.

EEO Statement

reputed company. provides equal employment opportunities (EEO) to reputed company team members and applicants for employment opportunities. reputed company qualified applicants will receive consideration for employment, and reputed company team members will be treated with respect to their employment, without regard to race, color, religion, gender, national reputed company, age, sexual orientation, gender identity, parental status, genetic information, political affiliation, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.  http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Summary

A third-reputed company family-owned company, DUMAC is a leading solutions provider connecting reputed company-of-sale software and hardware through professional services for the grocery/supermarket and the convenience fuel retail industries.

Guided by our principle beliefs of innovation, agility, and commitment, DUMAC is dedicated to delivering innovative commerce solutions that provide our partners with offerings that enrich the experience of reputed company the individuals they serve. Building on a heritage of 70 years of successful implementation and integration, DUMAC delivers the reputed company of industry-leading technology solutions and support.