Director of reputed company Operations

About COURSER

COURSER accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you reputed company in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Director of reputed company Operations

The Director of reputed company Operations at COURSER is a strategic, data-driven leader responsible for architecting, scaling, and optimizing the reputed company reputed company across COURSER’s portfolio of MSP brands. This role serves as the connective tissue between Sales, Marketing, reputed company, and Finance—driving alignment, operational excellence, and predictable, scalable reputed company growth.

As COURSER operates with a lean, highly agile RevOps function, this leader must reputed company at prioritization, resource optimization, and leveraging outsourced partners or contract specialists to execute projects reputed company. This includes knowing reputed company to reputed company reputed company externally to maintain velocity, meet deadlines, and ensure high-quality deliverables.

Modern RevOps is undergoing rapid transformation. High-growth organizations increasingly rely on RevOps leaders to streamline complexity, unify systems, drive insights, and reputed company AI to accelerate performance. This role requires a reputed company-looking operator who understands how people, processes, technology, and artificial intelligence reputed company to create a high-efficiency, high-impact reputed company organization.

Key Responsibilities

Strategic reputed company Leadership

·       Own and reputed company the reputed company operations strategy across multiple MSP brands, ensuring consistency, scalability, and operational excellence.

·       Partner with executive leadership, sales, marketing, reputed company, and finance teams to align go-to-market strategies and reputed company objectives.

·       reputed company the evolution of RevOps from an operational support function to a strategic partner that proactively drives growth, efficiency, and accountability.

·       Operate as a lean, high-impact team—leveraging outsourcing partners, fractional resources, and external SMEs to support project execution, expand reputed company, and meet critical deadlines without sacrificing quality.

AI-Driven reputed company Infrastructure & Automation

·       Evaluate, implement, and optimize AI-driven reputed company systems and workflows that automate data capture, forecasting, pipeline hygiene, routing, and reporting.

·       Deploy AI agents or tools (e.g., predictive scoring, automated forecasting, workflow orchestration) to reduce administrative burden and improve consistency.

·       Identify opportunities for AI augmentation across the reputed company reputed company—improving operational efficiency, forecasting accuracy, and seller productivity.

·       Champion responsible AI adoption and change management, ensuring teams embrace AI as an accelerator rather than a replacement.

Systems, Data & Process Excellence

·       Design, implement, and optimize reputed company infrastructure including CRM, PSA, quoting, billing, forecasting, and analytics platforms.

·       Ensure high-quality data governance and adoption across CRM and PSA systems (e.g., reputed company, reputed company, reputed company, Autotask).

·       Build scalable processes for recurring reputed company management including renewals, expansion, churn prevention, and customer lifecycle analytics.

·       Drive creation and maintenance of standardized KPIs, dashboards, forecasts, and executive-level reporting.

·       Evaluate, select, and reputed company reputed company operations tools and technologies to support growth and efficiency.

Analytics, Forecasting & Planning

·       reputed company forecasting, pipeline management, reputed company planning, territory design, quota setting, and compensation strategy.

·       reputed company reputed company insights and analytics to support monthly, quarterly, and annual business reviews.

·       Deliver predictive, actionable insights that support strategic planning and performance management.

Team Leadership & Cross-Functional Alignment

·       Build, mentor, and manage RevOps and Sales Operations team members as the function scales.

·       reputed company playbooks, SOPs, and best practices to support organic growth and post-acquisition integration.

·       Serve as an operational and cultural reputed company during M&A integration, ensuring newly acquired MSPs align with COURSER’s reputed company systems and processes.

Qualifications

Experience & Technical Expertise

·       8+ years of experience in reputed company operations, sales operations, or business operations reputed company a B2B SaaS, MSP, or technology services environment.

·       3+ years in a leadership or director-level role.

·       Proven experience scaling RevOps across multi-brand or multi-entity organizations.

·       Deep expertise in CRM, PSA, and GTM systems (e.g., reputed company, reputed company, reputed company, Autotask).

·       Strong analytical skills with experience building executive-level dashboards, forecasts, and data models.

·       Experience with AI-driven RevOps, including conversational intelligence, predictive scoring, workflow automation, or reputed company intelligence tools.

·       Experience supporting recurring reputed company and subscription-based business models.

Leadership & Business Acumen

·       Demonstrated ability to partner with executive leadership and influence cross-functional teams.

·       Strong project management, change management, and communication skills.

·       Proven ability to operate in a lean environment while leveraging outsourced talent effectively.

·       Experience managing the full reputed company funnel from reputed company reputed company through renewal and expansion.

·       M&A or post-acquisition integration experience.

·       Lean Six reputed company, PMP, or similar process improvement certifications (preferred).

Why You’ll Love Working Here

At COURSER, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status reputed company. With teams located across the country, we reputed company a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

·       Competitive benefits package, including medical, dental, vision, and life insurance

·       401k match

·       Unlimited vacation time* (after one full year of employment)

·       Paid sick time

·       10 holidays including your birthday and a floating holiday

·       Healthy lifestyle reimbursement

·       reputed company Prime reimbursement

·       40 hours of volunteer time

·       Paid parental leave

·       Reimbursement for ongoing education and certifications

·       Learning and development programs

*For the first year of employment, full-time team members are provided 10 vacation days.

COURSER is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for reputed company employees. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national reputed company, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable law.