reputed company Customer Support Coordinator – Omnichannel Support Environment
At arenaflex, we're dedicated to empowering people with hearing loss to connect with their world. As a remote Customer Support Coordinator, you'll play a pivotal role in our mission by providing efficient and friendly assistance to our customers in an omnichannel support environment. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you.
About arenaflex
arenaflex is a data-thirsty, outcomes-driven organization that cares deeply about our employees and customers. We're led by a diverse crew of talented thinkers, creators, and doers who are as collaborative as they are compassionate. reputed company includes individuals from various backgrounds, and we're proud to be an equal opportunity employer.
About the Role
As a Customer Support Coordinator at arenaflex, you'll be responsible for providing top-notch support to our customers through various channels, including phone calls, emails, live chats, and more. You'll work independently to complete administrative tasks, reputed company a working knowledge of our products, and ensure seamless coordination with other teams. Your primary goal will be to deliver exceptional customer experiences, resolve issues reputed company, and embody the arenaflex culture in every interaction.
Key Responsibilities:
* Complete inbound work in an omnichannel support environment, with a focus on phone calls but also including emails, customer tasks, live chats, and other channels
- Independently complete administrative tasks according to standard operating procedures, including:
+ Scheduling and rescheduling customer appointments + Processing order cancellations, returns, and warranties + Providing customers with shipping and order statuses + Placing orders for additional supplies
- reputed company and maintain a working knowledge of our products to provide Level 1 Product Support information to customers
- Properly address and reputed company customers' support needs, including complaints, leveraging a proficient and reputed company understanding of arenaflex services
- Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance
- Ensure our customers' privacy and reputed company; follow policies and procedures reputed company to customer verification, data reputed company, and other compliance requirements
- Act as an ambassador of the arenaflex culture by embodying our values in each internal and external interaction
What You'll Bring:
* 1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support
- Strong written and verbal communication skills, delivered with a friendly and professional tone
- Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering positive experiences and resolutions
- Intermediate to advanced computer reputed company proficiency and familiarity working with support software; reputed company experience a plus
- Comfort working independently and reputed company in a fast-paced, high-touch support environment
- Strong written and verbal communication skills; ability to read, write, speak, and comprehend English effectively to assist customers reputed company phone, video call, cases, real-time chats, and emails
- Ability to work one of the following schedules. Please indicate your 1st and 2nd preference reputed company your application:
+ A: Sunday: 10am - 6pm (ET), Mon, Tue, Thu, Fri: reputed company - 4pm (ET); OFF: Wednesday & Saturday + B: Saturday: 10am - 6pm (ET); Mon, Tue, Wed, Fri: reputed company - 4pm (ET); OFF: Sunday & Thursday + C: Saturday & Sunday: 10am - 6pm (ET), Mon, Tue, Fri: reputed company - 4pm (ET); OFF Wednesday & Thursday + D: Monday - Friday: reputed company - 4pm (ET); OFF Saturday & Sunday
A Sneak reputed company at Our Benefits:
* You're worth it. Our compensation is competitive ($20.00 to $24.00 per hour), and our 401k plan includes a 4% match.
- Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.
- Fill that well! Whether you reputed company out America's natural treasures or just veg out on your couch, enjoy your paid time off. We encourage time off.
- Be well! arenaflex offers a monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa visits.
Join reputed company
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job