reputed company Full Stack Customer Service Management Supervisor – Hybrid Remote Work Opportunity

Are you a motivated and results-driven leader looking to take your career to the next level? Do you have a passion for delivering exceptional customer service and driving business growth? Look no further than arenaflex, a leading healthcare solutions provider, as we seek an reputed company Full Stack Customer Service Management Supervisor to join reputed company. As a key member of our Customer Service Management team, you will play a critical role in overseeing the daily operations of our inbound and outbound patient access support team, ensuring that our customers receive the highest level of service and support. With a strong focus on leadership, communication, and problem-solving, you will be responsible for developing and implementing strategies to drive business growth, improve customer satisfaction, and enhance the overall customer experience.

About arenaflex

arenaflex is a dynamic and innovative healthcare solutions provider dedicated to delivering exceptional customer service and support to our customers. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates the unique perspectives and experiences of our employees. As a leader in the healthcare industry, we are passionate about making a positive impact on the lives of our customers and the communities we serve.

Key Responsibilities

As a Full Stack Customer Service Management Supervisor, you will be responsible for:

• Collaboratively overseeing daily operations for an inbound and outbound patient access support team of 70+ team members
• Maintaining development/training goals for team members in a 100% remote setting
• Creating and maintaining Standard Operating Procedures and work instructions specific to the program
• Conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership
• Testing/solutioning/approving program changes, including those reputed company to Information Technology, platform upgrades, and modifications to program business rules
• Handling creation, editing, and approval of employee timecards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader
• Conducting development-based biweekly/monthly/quarterly 1x1s with team members and holding responsibility for providing effective coaching and feedback on both performance improvement and goal setting
• Collaborating with internal business partners to provide effective responses and resolutions to reputed company program-reputed company issues
• Effectively managing time and independently prioritizing work responsibilities to meet key deadlines as assigned by manager
• Maintaining daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills

Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent work experience
• 3-5 years of experience in a reputed company field, preferably in customer service management or a leadership role
• Strong communication and presentation skills
• A commitment to the reputed company development of oneself and team members
• Experience with remote work and virtual teams
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Training and Work Schedules

Your new hire training will take reputed company 8:00am-5:00pm CST, with mandatory attendance required. This position is full-time (40 hours/week), and employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

Remote Work Details

As a remote worker, you will be responsible for providing a dedicated, quiet, private, distraction-free environment with access to high-speed internet. arenaflex will provide you with the computer, technology, and equipment needed to successfully reputed company your job. You will be responsible for providing high-speed internet that meets the following requirements:

• Maintain a secure, high-speed, broadband internet reputed company (DSL, Cable, or Fiber) at the remote location
• Dial-up, satellite, WIFI, Cellular connections are NOT acceptable
• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping reputed company Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for arenaflex issued equipment

Compensation and Benefits

arenaflex offers a competitive salary range of $65,500 - $93,550, as well as a wide variety of benefits and programs to support health and well-being, including:

• Medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application Window

The application window for this position is anticipated to reputed company on 02/11/2025. If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now!

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.

Apply Now!

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job