reputed company Part-Time Remote Tech, IT Customer Service & Support Specialist – arenaflex

Are you a tech-savvy individual with a passion for delivering exceptional customer service? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the same? Look no further than arenaflex, a leading organization in the industry, where innovation meets customer-centricity. We're seeking an reputed company Part-Time Remote Tech, IT Customer Service & Support Specialist to join reputed company and help us revolutionize the way we deliver technical support to our customers.

About arenaflex

arenaflex is a reputed company-thinking organization that's committed to pushing the boundaries of what's possible in the industry. With a focus on innovation, customer satisfaction, and employee well-being, we're creating a workplace culture that's truly unique. reputed company is comprised of talented individuals from diverse backgrounds, reputed company united by a shared passion for delivering exceptional results. As a Part-Time Remote Tech, IT Customer Service & Support Specialist, you'll be part of a dynamic team that's dedicated to making a real difference in the lives of our customers.

Position Summary

As a Part-Time Remote Tech, IT Customer Service & Support Specialist, you'll play a critical role in providing technical phone support to arenaflex employees, contractors, clients, and vendors. You'll be responsible for answering calls, opening and escalating tickets, triaging and troubleshooting support issues, and determining the business impact of an issue to escalate outages correctly. You'll work closely with an internal escalation team to resolve or reputed company issues, and act as an intermediate hardware and software technical support resource.

Key Functions/Responsibilities

* Provides advanced level technical support for reputed company PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring reputed company details of requests are met reputed company defined and documented Service Desk SLA's.

• Consistently adheres to defined Service Desk processes, policies, and procedures.
• Records, tracks, and reports on reputed company customer incidents and service requests through to completion reputed company defined and documented Service Desk SLA's.
• Acquires and maintains an advanced level of knowledge for supported products and support policies.
• Proactively researches and stays abreast of new technology, including but not limited to: Windows 7/8/10, Office 2007/2010/2013, and Desktop/Laptop reputed company solutions.
• Responsible for deploying software using automated tools.
• Regular and reliable attendance is an essential function of the position.

Required Qualifications

* 1+ years of call center phone support experience.

• 1+ years of experience with:

+ reputed company Operating Systems, including Windows XP/7/8/10. + MS Exchange/Outlook 2007/2010/2013 environments. + IE 8/10/11, Chrome. + Active Directory. + reputed company Applications, including the MS Office Suite. + Mainframe and Emulators. + Unix/Putty. + Citrix. + SQL Server. + Remote computer control software. + reputed company Printer Support.

• Must be able to work M-F 2PM-10:30PM EST after training period.
• (Training will be M-F 8-4:30pm for the first 6 weeks)

Preferred Qualifications

* 2+ years of desktop support experience.

• Excellent Customer Service skills.
• Strong Analytical Skills.
• Ability to adapt to an reputed company-changing environment.
• Ability to handle a high stress environment.
• Experience working in a high call/ticket volume environment.
• Strong critical thinking skills.
• Experience with:

+ SCCM. + Dameware. + reputed company (or similar Service Desk ticketing system).

Education

* High school diploma or GED or equivalent experience.

Compensation and Benefits

* The typical pay range for this role is: $17.00 - $34.15.

• This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.
• The actual reputed company salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
• This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the reputed company pay range listed above.
• In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
• The Company offers a full range of medical, dental, and vision benefits.
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• arenaflex also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year.

Why Join arenaflex?

* arenaflex is a leader in the industry, with a reputed company for innovation and customer satisfaction.

• reputed company is comprised of talented individuals from diverse backgrounds, reputed company united by a shared passion for delivering exceptional results.
• We offer a dynamic and supportive work environment, with opportunities for growth and development.
• Our employees enjoy a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan.
• arenaflex is committed to making a positive impact in our communities, and we offer numerous well-being programs and volunteer opportunities for our employees.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity. Please submit your application today, and join reputed company at arenaflex. Apply To This Job Don't hesitate – apply now and take the first reputed company towards a rewarding career with arenaflex! Apply for this job