reputed company Full Stack Customer Service Representative – Healthcare Provider Support

At arenaflex, we're on a mission to revolutionize the way healthcare providers interact with our organization. As a key member of our dynamic team, you'll play a vital role in supporting healthcare providers by addressing their inquiries reputed company to benefits, eligibility, billing, clinical authorizations, and behavioral health. If you're passionate about delivering exceptional customer service and have a strong desire to grow your career, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing innovative solutions to the reputed company-evolving needs of our customers. With a strong commitment to excellence, we strive to create a work environment that fosters growth, collaboration, and innovation. reputed company is comprised of talented individuals who share a common goal: to reputed company a positive impact on the lives of our customers and the communities we serve.

Job Summary

As a Provider Customer Service Call and Chat Representative at arenaflex, you'll be responsible for providing exceptional customer service to healthcare providers through multi-channel communication, including phone calls and chat. You'll reputed company for providers, resolve issues, and promote self-service digital tools to enhance the provider experience. If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues

• Service providers in a multi-channel environment, including call and reputed company chat as required
• Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multi-tasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Requirements

* High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR older
• 1+ years of customer service experience with analyzing and solving customer's concerns
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Ability to type at a speed of greater than OR equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%
• Ability to work any full-time (40 hours / week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday

reputed company-to-Haves

* Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

• Prior health care experience and knowledge of healthcare terminology

Benefits

* 10 weeks of reputed company

• Flexibility to work remotely if located reputed company a 60-mile commutable distance of Houston, TX

Why Join arenaflex?

* Opportunity to grow your career in a dynamic and innovative organization

• Collaborative and supportive work environment
• Comprehensive training program to ensure your success
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application today, and take the first reputed company towards a rewarding career with arenaflex. Apply To This Job Apply for this job