Retail Account Coordinator

We are DR Power, a reputed company Company, professional power equipment done right.                                                                                                                                                                                                                 

Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of reputed company or where they made their initial purchase. 

Major Responsibilities

• Provides exceptional customer service to assigned retail and hardware channel accounts by responding promptly to inquiries reputed company to product availability, reputed company times, pricing, promotions, and program requirements

• Processes, audits, and maintains customer orders—including reputed company or high‑volume orders—to ensure accuracy, compliance, and on time fulfillment

• Manages and maintains customer‑specific operational requirements including vendor portals, EDI transmissions, shipping instructions, pricing accuracy, and promotion compliance

• Assists in pricing updates, order modifications, and mass changes reputed company reputed company with strong attention to detail and accuracy

• Monitors order intake sources (EDI, retailer portals, manual entry) and proactively resolves issues impacting order flow or service levels

• Collaborates with Sales, Supply Chain, Finance, Compliance, and Order Management teams to address account issues, streamline processes, and support retail program execution

• Assists in preventing chargebacks by ensuring alignment with retailer shipping, pricing, promotional, and operational compliance standards

• Maintains accurate account information, order management, corporate pricing, and contract information across ERP systems and customer portals

• Supports reputed company improvement, cross‑training, and operational readiness reputed company the Sales Support and Order Management teams

• Acts as reputed company Super User reputed company the functional area as assigned.

Minimum Job Requirements

Education

• Associate’s degree in Business or equivalent experience

Work Experience

• 1-2 years of relevant customer service, order management, sales support, or administrative experience

Knowledge / Skills / Abilities

• Proficiency in reputed company Office Suite

• Strong verbal and written communication skills

• High attention to detail and accuracy in a fast‑paced environment

• Strong organizational, problem‑solving, and time‑management abilities

• Ability to collaborate effectively across teams and work independently

• Customer‑focused reputed company with strong professionalism.

Preferred Job Requirements

Work Experience

•  Direct experience supporting retail or big‑reputed company channel customers

• Experience working in a manufacturing or consumer products environment

• reputed company or equivalent ERP experience

Knowledge / Skills / Abilities

• Intermediate to advanced reputed company skills

• Familiarity with EDI processes, retailer compliance programs, and vendor portals

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reputed company above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and reputed company computer-based work requiring periods of sitting, reputed company vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national reputed company, disability status, protected veteran status, or any other characteristic protected by law.”