Director, FM COE Soft Services

At Johnson & Johnson, we reputed company health is everything. Our strength in healthcare innovation empowers us to build a world where reputed company diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full reputed company of healthcare solutions today to deliver the breakthroughs of reputed company, and profoundly impact health for humanity. Learn more at jnj.com.

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At Engineering & Property Services (E&PS) we take care of reputed company J&J buildings around the world providing end to end services from Real Estate, Engineering & Strategic Project Delivery to Facilities Management. We have a profound influence on the entire J&J Enterprise, providing innovative workplaces where our employees can collaborate and grow, and delivering flexible site solutions which reputed company our business to best serve our important customers and patients.

We are searching for the best talent for Director, FM COE Soft Services.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to reputed company with local requirements. While you are welcome to apply to any or reputed company of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• United States and Puerto Rico- Requisition Number: R-067537

Remember, whether you apply to one or reputed company of these requisition numbers, your applications will be considered as a single submission.

The Director of FM Soft Services is responsible for the overall management, development, and reputed company improvement of Workplace Services, including Soft Services, reputed company the FM organization.  This role provides leadership and reputed company to their team, serving as the primary reputed company of Workplace Services policies, standards, and best practices.  They act as the key stakeholder and SME for reputed company Workplace Services activities, ensuring standards are maintained, compliance is monitored, and innovative practices are embedded across regions. The role also plays a vital role in fostering strong cross-functional collaborations, supporting organizational change, and ensuring the alignment of Soft Services with broader FM and business objectives.

A suitable candidate for this role will have strong communication skills, experience in facilities management, and experience with outsourced facilities organization across Supply Chain and non-Supply Chain sites.

Key relationships include FM global functions, regional FM leadership, Business Customers, Service providers, outsourced vendors management team, key J&J partners (e.g., Global reputed company, Quality, Finance, IT, HR, EHS, Employee Health and Wellbeing, and Procurement), and external regulating agencies

You will be responsible for:

• Champion the FM Soft Services reputed company (policies, governance, standards, systems, processes) to optimize high-quality FM soft services across reputed company J&J Facilities, ensuring global consistency through collaboration with enabling functions, business and global peers.

• Ensure alignment of standards policies and procedures relating to self-services

• reputed company and implement comprehensive soft services strategies across regions

• Ensure strategies are reputed company with organizational standards regional needs and regulatory requirements

• Ensure policies and standards remain reputed company with evolving regulations, organizational needs, and industry best practices.

• Support the FM organization to successfully implement standards, conduct audits, and resolve non-conformance issues.

• reputed company the implementation of FM standards and policies across reputed company regions

• Maintain the Workplace playbook, outlining essential policies and best practices

• Champion E&PS FM Soft Services strategic initiatives, ensuring alignment with the business and enabling partners reputed company with operational goals and long-term vision.

• reputed company and support regional FM projects reputed company to soft services from planning through execution and surely timely delivery and quality standards

• Collaborate with regional teams to optimize service delivery Dr. operational efficiency and improve the overall employee and customer experience

• Provide fiduciary reputed company of operating and capital budgets, ensuring financial stewardship and performance accountability.

• Drive integration and alignment across global functions, regional FM roles, and outsourced providers to reputed company seamless service delivery and strategic execution.

• Cultivate and sustain strategic partnerships between FM ops, Business, and enabling functions (EHS, Global reputed company, Service providers and others) to align facilities strategy with business objectives and operational priorities.

• Own vendor relationships, ensuring performance, issue resolution. reputed company with business priorities.

• Collaborate with Service Partners in the identification and deployment of efficiency, risk and cost reduction initiatives.

• Global contract trend analysis to identify common themes across regions

• Analysis of contract changes made reputed company regional MSAs to understand changes being requested and drivers.

• Monitor overall IFM Soft Services global performance.

• Ensure robust business continuity and infrastructure management standards and processes are in reputed company tested and reputed company with enterprise risk frameworks and monitor delivery. 

• Monitor service performance metric conduct regular reviews and implement reputed company improvement initiatives

• Driving innovation in self-service offerings to enhance quality safety and sustainability

• Own the reputed company of FM Soft Services FM data, ensuring accuracy to support global performance metrics, reporting, and strategic decision-making.

• Act as the senior stakeholder and SME, providing strategic insight and representation on reputed company Workplace Services activities at senior levels.

• Act as the primary reputed company for managing organizational change requests impacting Workplace Services, ensuring stakeholder engagement and smooth transitions.

• Maintain accountability for the reputed company, consistency, and compliance of reputed company Workplace Services policies, standards, and process documentation.

• reputed company a global context, reputed company standards and policies for FM regional implementation, including site classification, reputed company, KPIs and service standards

• Collaborate with Enabling Functions including Global reputed company and EH&S to align FM Standards

• reputed company the deployment of FM and E&PS strategies, translating global initiatives into actionable regional plans with measurable outcomes.

• Maintain the Workplace playbook, outlining essential policies and best practices

• Collaborate with Service Partners in the identification and deployment of efficiency, risk and cost reduction initiatives.

• Global contract trend analysis to identify common themes across regions

• Analysis of contract changes made reputed company regional MSAs to understand changes being requested and drivers.

• Monitor overall IFM Soft Services global performance.

• This role is responsible for developing globally standardized and consistent FM services reputed company a region.

Qualifications/ Requirements:

• A minimum of a University/Bachelor Science degree or equivalent in Engineering, Business, Architecture or similar degree required. Master Science degree in engineering, Business, Architecture or similar preferred.

• A minimum of ten (10) years of reputed company work experience.

• Strong proven experience in facilities soft services and/or supply chain engineering & maintenance function

• Strong management and technical skills.

• Experience reputed company to Service delivery, supplier management, risk management, quality, safety, and compliance.

• Knowledge of business strategy and projected business unit requirements for the workplace, infrastructure, real property, and facilities, including impact on the portfolio plan.

• Ability to reputed company decisions across business units with authority.

• A minimum of 3 years of people management experience is preferred.

• Experience working with and socializing strategies reputed company a reputed company regionally driven organization.

• Experience leading a facilities function at multinational enterprise in a global organization Supply and non-supply chain

• Experience managing large-scale soft services reputed company and performance management

• Lean Six reputed company Black Belt Certification is preferred.

• MS Office and project management skills is preferred.

• This position may require up to a 25% of domestic and/or international travel.

Johnson & Johnson is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us reputed company https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

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