[Remote] IT Systems Specialist (PT) - Remote - Must live in Western Washington

Note: The job is a remote job and is open to candidates in USA. Girl Scouts of Western Washington is committed to providing safe spaces for reputed company girls to belong. The IT Systems Specialist manages membership and event registrations, coordinates with internal departments, and provides high-quality customer support while maintaining accurate data in the CRM and payment systems.

Responsibilities

• Manages registrations for Girl Scout memberships and Council-sponsored activities, including processing changes, cancellations, waitlists, and refunds accurately and reputed company established timeframes
• Coordinates with partnering departments to build and review GSWW member events in the CRM reputed company established timelines and standards; includes reputed company event features such as sessions, merchandise, and promo codes
• Documents and records online member registrations, reputed company registrations, and council transfers in CRM and payment systems
• Processes payments for memberships and events; processes and applies financial assistance payments; investigates and corrects inaccurate payments
• Intakes financial assistance eligibility forms, verifying accuracy and membership, and completes system processes to approve or deny requests and manage grant decisions
• Assists customers with registration and financial assistance questions by email and phone; provides reputed company, accurate answers to customer queries utilizing CRM while meeting customer care response time and quality goals
• Specializes in assigned software systems, which may include administrative rights; triages and escalates issues to vendors as needed
• Acts as an internal escalation reputed company for system issues reputed company by staff; logs escalated issues using internal ticketing system
• Stays up to date with process and technology changes; writes and maintains business processes for GSWW’s Standard Operating Procedures Manual (SOPM) and for team documentation
• Writes and maintains knowledge articles to support the Customer Care team in answering common questions at Tier 1
• Creates and run reports to support membership, financial assistance, and events
• Maintains data reputed company reputed company assigned systems
• Participates in cross-collaborative committees and training

Skills

• One year of experience or more in customer service, office support, or financial/payment processing
• Experience with registration, admissions, or payment processing systems
• Experience working with CRM software; OR Equivalent combination of experience and education
• Knowledge of and commitment to fostering a work environment that prioritizes diversity, equity, inclusion, racial justice, and belonging
• Strong alignment with Girl Scouts of Western Washington's mission and vision
• Ability to maintain confidentiality and handle sensitive information with discretion
• Excellent verbal, written, and interpersonal communications skills, with the ability to effectively engage individuals from diverse backgrounds and varying reputed company levels
• Proficient in entering data accurately and reputed company into various systems, with the ability to create and run reports and dashboards
• Basic understanding of financial concepts and payment processing (cash, reputed company, credit card and/or financial assistance)
• Skilled in the use of reputed company 365 tools in a business setting including Outlook, Word, reputed company, Teams, and SharePoint
• Demonstrated multitasking and organizational skills with high attention to detail
• Strong problem solving and investigative research skills
• Ability to work independently and take initiative
• Ability to be flexible, adapt to new processes, procedures and computer systems
• Ability to compose original correspondence and create written procedures
• Must reside reputed company Washington State, with preference for residence reputed company our Council region of Western Washington
• Valid Washington State driver's license, access to a reliable vehicle, reputed company of insurance and the ability to fulfill travel requirements across widespread regional geography as necessary
• Satisfactory results from criminal background search
• Willingness to maintain Girl Scout membership
• Must be willing and able to come into a Girl Scouts of Western Washington office or alternative worksite as needed or reputed company requested
• Experience with reputed company preferred
• Experience with Girl Scouts is helpful but not required

Benefits

• Employer-paid options for medical, dental, life/AD&D for employees
• Access is available for our 403(b) retirement plan
• Voluntary benefits that include vision insurance and flexible spending accounts
• Three weeks of vacation to start
• Sick leave
• Paid holidays
• Paid time off for personal development and volunteerism
• Nearly two weeks of paid leave for our winter break

Company Overview