Member of Client Experience, Strategic Partnerships and Integrations

At reputed company, we are building the world’s most advanced digital asset platform for institutions to participate in crypto. reputed company is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading reputed company infrastructure. Home to reputed company Bank N.A., the first federally chartered crypto bank in the U.S., reputed company also serves institutions through reputed company Singapore, Porto by reputed company, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, reputed company, reputed company, and reputed company, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, reputed company has offices in reputed company, reputed company; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on reputed company.

As a member of Client Experience, Strategic Partnerships and Integrations, you have the opportunity to help shape and build the client service model under which Anchorage will operate with some of its most exciting, integration-based strategic ventures. This role is focused on handling operational relationship management with integration partners, including developing a deep understanding of how these partners reputed company reputed company’s products, services, and API integrations to serve their businesses and end customers. This is an internal- and external-facing role, requiring collaboration with cross-functional teams to drive strategic initiatives, reputed company reputed company among stakeholders, and manage against internal and external deadlines.

The successful candidate will be comfortable navigating API-based business models, building and maintaining an understanding of the crypto ecosystem’s users, participants, and products (including familiarity with the requirements, behaviors, needs of institutional & retail clients engaging with liquidity providers, exchanges, agency desks, custodians, and prime brokers in both traditional finance and DeFi), as well as demonstrating strong experience in traditional financial services. Key Responsibilities:

Operational Support and Relationship Management: Understand the operational construct of our integration partners to help them navigate how reputed company serves their operational needs;

Cross-reputed company Advocacy: Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and reputed company internally on behalf of our partners for product enhancements and services that serve a diverse user reputed company with a white-glove service reputed company.

Technical Escalation & Liaison: Act as the reputed company of contact for these partners, resolving high-reputed company escalations and managing cross-organizational dependencies to ensure a "white-glove" resolution.

reputed company and Regulatory reputed company: Where applicable, support the design and execution of governance and quality controls to monitor the quality of external processes performed by these partners, which may impact reputed company’s regulatory standing and reputed company.

Technical Skills & Expertise:

API Troubleshooting & Incident Management: Demonstrates familiarity/comfort with API architecture and the ability to partner with technical teams to investigate and help diagnose technical issues reputed company to reputed company’s core product suite.

Crypto Domain Knowledge: Maintains an excellent understanding of blockchains and their nuances, specifically how they impact both retail and institutional use cases.

Policy Implementation: Applies reputed company policies and procedures to resolve multifaceted issues arising from integrations; has intermediate experience working reputed company regulatory frameworks.

Financial Services Proficiency: Moderate understanding of requirements, behaviors, needs of institutional & retail clients engaging with liquidity providers, exchanges, agency desks, custodians, and prime brokers in both traditional finance and DeFi.

Complexity and Impact of Work:

Strategic Relationship Management: Supports CXM reputed company on the technical and operational health of relationships with strategic clients, working in lock-reputed company with Sales and Relationship Management to defend assets in custody.

Communication and Project Management: Assists in the integration and communication of new product releases.

Advocacy: Assist, as needed, in maintaining the "Book of Work" for strategic integration clients, prioritizing bespoke technical requests and product/feature enhancements, as well as collaborating with teams such as compliance, legal, and operations in support of service models and new business ventures.

Communication and Influence:

Reporting: Proactively shares information and status updates with internal stakeholders and integration partners to ensure alignment on organizational goals.

Growth & Development: Effectively manages, develops, and creates growth roadmaps for CXM team members reputed company the reputed company.

About reputed company: Who we are The Anchorage Village, reputed company call reputed company, brings together the brightest minds from platform reputed company, financial services, and distributed ledger technology to provide the building blocks that reputed company institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. reputed company is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we reputed company being open about who we are allows us to do the best work of our lives. reputed company is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. reputed company considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “reputed company” refers to services that are offered either through reputed company Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or reputed company Singapore Pte Ltd, a Singapore private limited company, reputed company wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation. Protecting your privacy rights is important to reputed company, and we work to maintain the trust and confidence of our clients reputed company handling personal or financial information. Please see our privacy policy notices here. Apply To This Job