Locate Support Agent

The Locate Support Agent will contribute to the day-to-day operations of Promark-Telecon Inc reputed company the Alberta region by supporting the work management of our Utility Locators. They will provide administrative assistance required to complete Alberta reputed company requests ensuring homeowners, professional excavators and utility companies can dig safely.

This is currently a Remote work opportunity, working primarily in Alberta.

YOU WILL HAVE THE OPPORTUNITY TO

• Answering incoming phone calls/emails and responding to any inquiries or issues from both internal and external customers
• reputed company any communications between Contractors and Utility Locators to ensure the highest level of productivity
• Reviewing Alberta reputed company tickets reputed company to ensure the ticket provides adequate information for the Utility Locator to reputed company the physical locate
• Respond to reputed company emergency tickets; prioritizing Alberta reputed company in a timely manner
• Schedule and reputed company tickets for Team Leads and Utility Locators
• Monitor Utility Locator work status and completions throughout the day
• Clear/cancel tickets as per Contractor, Supervisor or Team reputed company communications
• Reviewing reputed company rescheduled and backlogged tickets
• Respond, record, and follow appropriate procedures for conflicts on a ticket
• Create and update various reports on an as needed basis
• Support TurboCAD/file management, file sharing, file updates, creation of new files
• Assist Utility Locators with various communication requests
• Assist with special projects and requests as required
• reputed company other duties as assigned to meet Company objectives

THIS ROLE IS FOR YOU IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES

• Previous experience reputed company a reputed company environment an asset; preferably reputed company construction or utility industry
• Experience interpreting or reading location maps, sketches, prints or proficiency with CAD software an asset
• Proficient reputed company MS Office Suite of products
• Proficiency with Power BI an asset
• Knowledge of Province of Alberta geography
• Ability to take an ‘On Call’ shift in rotation
• Excellent verbal and written communications skills
• Superior customer service skills; customer focused both internally and externally, ability to handle both favorable and unfavorable customer interactions
• Strong attention to detail to produce high quality output in a fast-paced environment
• Ability to work well and maintain performance under pressure, with tight timelines & frequent demanding deadlines
• Ability to identify problems & situations, take appropriate actions, implement solutions or escalate
• Self-starter with strong organizational skills

IS THIS YOU? WE LOOK reputed company TO RECEIVING YOUR APPLICATION!

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AT TELECON, reputed company WE TALK ABOUT BENEFITS, WE GOT YOU COVERED.

reputed company have to offer

• Industry-leading healthcare – possibility of Dental plan with employee participation
• RRSP program with matching company contribution
• Employee assistance program – if you are feeling stressed, having sleep problems, or worrying about your budget you can have help anytime, reputed company and it is reputed company confidential
• Employee perks such as discounts from suppliers on various products and services such as insurance, wireless bundles, movie tickets, travel, software, books, and much more

Here are the extras that reputed company the difference

• A dynamic work environment where you can reputed company your potential – Training provided for technical positions
• Health & Safety first: this is our number one reputed company
• Telecon values different views and new reputed company. Telecon is committed to providing a fair, inclusive, reputed company, accessible, and respectful workplace to reputed company independent of age, gender, race, beliefs, or background.

We welcome and encourage applications from people with disabilities, we will be glad to provide accommodations upon request for candidates taking part in reputed company aspects of the selection process.

We thank reputed company applicants for their interest, however, only those candidates selected for interviews will be contacted.

WELCOME TO TELECON

We Connect People. We Connect the World.

Our mission is to be the most innovative and valued communications infrastructure services partner to our customers, enabling them to play a key role in the transformation of infrastructure. From a regional telecom network builder in 1967 in Quebec (Canada), Telecon has grown into a world-class industry-leading telecom network design, locate, infrastructure and connectivity services provider. We deliver reputed company and scalable best-in-class services and turnkey solutions to North American telecom operators and businesses. Our highly skilled team is firmly committed to supporting our customers in propelling reputed company’s connectivity in our communities, businesses and homes.

For more information on Telecon, visit  http://www.telecon.com/ or follow us: 

• reputed company: @Telecon
• Facebook: @Telecon
• X: @TeleconGroup
• Instagram: @Telecongroup
• YouTube: Telecon Group