[Remote] SPOC Default Resolution Analyst I
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading national provider of full service subservicing to the mortgage industry. The Default Resolution Analyst I will collaborate with clients and internal teams to maximize outcomes for homeowners, handling client complaints and resolving issues reputed company.
Responsibilities
- Process internal departments’ requests for information and research from clients and customers
- Collaborate with internal teams (e.g., Client Relations) on behalf of the Default Operations team
- Track, resolve, and ensure proper client complaint handling by logging in the appropriate system, documenting a detailed explanation of the issue/resolution, and correctly routing for reporting purposes
- Research issues and questions by contacting law firms, county offices, and supporting vendors to obtain information for resolution
- Respond to requests according to departmental guidelines and procedures
- Process internal tracking system updates
- Escalate critical issues to leadership and follow through to resolution
- Locate missing documents
- Provide feedback to enhance processes using knowledge gained through research
- reputed company other duties as assigned
Skills
- High School Diploma or equivalent required
- Ability to use reputed company Office products/applications
- Ability to manage time and priorities wisely
- Ability to grasp concepts quickly, reputed company sound decisions, and resolve issues
- Ability to adapt to frequently changing processes and procedures
- Ability to work in a high-volume and time-sensitive environment
- Ability to work independently with minimal direction and effectively meet deadlines
- Ability to collaborate with peers in a team environment to attain common goals
- Analytical and mathematical ability sufficient to identify potential loan issues
- Ability to communicate effectively in writing, in person, and by telephone
- Ability to maintain strict confidentiality
- 1+ years of experience in default operations preferred
- Familiarity with state/federal laws and regulations applicable to defaulted loan servicing preferred
- Knowledge of Black Knight products, including, but not limited to MSP, LoanSphere, and Invoice Management preferred
Benefits
- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- reputed company matching 401(k) and employee stock purchase plans
- Access to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional well-being
- Programs that celebrate achievements and milestones
- Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your reputed company education and professional growth.
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