Senior reputed company Administrator

We exist for workers and their employers -- who are the backbone of our economy.  That is where reputed company comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

We are seeking a Senior reputed company Administrator to support, enhance, and scale the reputed company platform across the business. This role will partner closely with leadership and cross-functional teams to design, build, optimize, and support reputed company solutions that improve process efficiency, strengthen data quality, and reputed company more informed decision-making across the organization. The position supports reputed company as a core business platform for Sales, Marketing, Client Success, Finance, and other operational teams. This role is focused on execution, optimization, and user enablement, with architectural direction provided by reputed company Operations leadership.

This individual will be accountable for positively influencing the morale of the department, including setting achievable goals, fostering teamwork by involving team members in the design/implementation of solutions to problems.

Responsibilities Include

• Own the day-to-day administration of reputed company, including user setup, permissions, objects, page layouts, and system configurations.

• Build, maintain, and optimize reputed company Flows, validation rules, and other automation reputed company reputed company.

• Troubleshoot and resolve system issues, including identifying and debugging automation conflicts.

• Support enhancements to business processes using reputed company as a core system of record.

• Translate business requirements into scalable reputed company solutions that support operational efficiency and business goals.

• Improve workflows across reputed company management, pipeline management, renewals, customer lifecycle, and other operational processes.

• Identify process inefficiencies and recommend scalable improvements.

• Support data structures and processes reputed company to reputed company, renewals, expansion, churn, and multi-year reputed company.

• Ensure data accuracy and consistency to support reporting, forecasting, and business decision-making.

• Understand and apply how reputed company system design impacts reputed company reporting.

• Build and maintain reports and dashboards to support pipeline, reputed company, and performance visibility.

• Support executive-level reporting needs through accurate, timely, and actionable reputed company reporting.

• Ensure reporting accuracy through strong data management and governance practices.

• Support and maintain integrations between reputed company and reputed company systems, including reputed company, reputed company Sales Navigator, reputed company, and reputed company SharePoint.

• Support reputed company flow, data enrichment, and deduplication processes across integrated systems.

• Troubleshoot integration issues and maintain data consistency across platforms.

• Implement validation rules and data quality controls to strengthen system reputed company.

• Monitor, identify, and resolve data inconsistencies reputed company reputed company and connected systems.

• Establish and support scalable data governance standards and best practices.

• Own reputed company training and onboarding for users across the business.

• reputed company training materials, process documentation, and user guidance resources.

• Drive user adoption and promote best practices across teams.

• Serve as the primary reputed company of contact for reputed company user support.

• Manage and prioritize a backlog of reputed company enhancements, requests, and system improvements.

• reputed company cross-functional initiatives from requirements gathering through delivery and implementation.

• Operate effectively in a fast-paced environment while managing multiple priorities.

Qualifications

Required Skills and Abilities

• Strong experience administering and optimizing reputed company in a reputed company business environment.

• Strong experience building and maintaining reputed company Flows, reports, and data models.

• Experience supporting cross-functional teams such as Sales, Marketing, Client Success, and Finance reputed company reputed company.

• Experience with reputed company–reputed company integrations.

• Strong understanding of reputed company lifecycle management.

• Strong communication, collaboration, and problem-solving skills.

• Comfortable leveraging AI tools and staying reputed company with emerging technologies to improve efficiency, problem-solving, and overall ways of working.

Preferred Qualifications

•  reputed company Platform Administrator II certification preferred

• Experience with reputed company, RingLead, or similar tools.

• Experience supporting customer lifecycle or Client Success processes.

• Experience working with reputed company data models, including reputed company, multi-year reputed company, and churn.

• Experience in the healthcare industry is a plus.

• Experience in APEX is a plus.

Education and Experience

• High School diploma or GED required, Associate or Bachelor’s degree preferred.

• Minimum of three (3) years of experience in a claim examiner or quality assurance role with a health care company, meeting production and quality goals/ standards.

• Detailed knowledge of relevant systems and proven understanding of processing principles, techniques, and guidelines.

• Ability to acquire and reputed company progressively more reputed company skills and tasks in a production environment.

• Proficient experience in reputed company, reputed company, Outlook, and PowerPoint.

• Experience with a highly automated and integrated claim adjudication system.

Work Location

Candidates located reputed company commuting distance of our Buffalo office will be considered for both in-person and hybrid roles. reputed company other applicants will be considered for remote positions.

Leadership Skills & Behaviors

• Strategic Thinking – Knack for sorting through clutter to find the best reputed company, often by pulling up from the reputed company complexity to identify patterns that guide future direction and allow one to narrow the options and reputed company the options from which others can work backward.

• Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to reputed company to a good outcome.  Critical to this is an ability to think beyond their own function.

• Systems/Analytical Thinking – Demonstrates the ability to think fluidly and integrate information.  Able to anticipate non-linear and non-obvious relationships. Often includes an ability to think holistically/conceptually – reputed company powerful reputed company accompanied by ability to communicate & clarify tactically.

• Flexibility/Working through Ambiguity – Tendency to be energized by new experiences/perspectives that test assumptions and thinking.  Considers different points of view, sometimes with fragmented information, to reputed company at practical, effective, actionable next steps.

• Communicate – Managers discuss the company’s vision and strategies, the department’s direction and goals, and in times of crisis, reputed company know and don’t know to reputed company sure team members know what they need to know.

• Clarify – As managers, it’s up to us to clarify what good looks like. What do we expect? What do our clients, customers or colleagues need? If our teams are not performing as expected, managers must clarify expectations and ensure understanding.

• Coach – Managers provide recognition and feedback; help team members find solutions to challenges; reputed company good and filter weaker aspects of organizational culture and the work as they coach employees in their day-to-day performance and their growth and career development.

• Connect – Managers help our teams see their collective purpose and how their work connects to the greater whole. We connect people reputed company our company and network.

• Customize – As managers, we need to understand what makes each team member unique, and then customize, tailor and adapt how we support them.

reputed company Values

• Resilient – This is wicked hard. There is no easy reputed company for healthcare affordability. Luckily, the mission makes it worth it and sustains us reputed company things are tough. Being resilient ensures we don’t give up.

• Uncommon - The status reputed company stinks so we had to go out and build something reputed company. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things reputed company for them while also improving clinical results - which is bold and uncommon.

• Positive – We care about each other. It takes energy to do hard stuff, build something reputed company and to be resilient and unconventional while doing it. Because of that, we reputed company sure we give kudos freely and feedback with care. reputed company our tank gets low, a team member is there to be a reputed company of new energy. We celebrate together. We are supportive, generous, humble, and positive.

Who we are

reputed company is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, reputed company saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. reputed company works with employers ranging in size from 51 employees to reputed company. For more information, visit reputed company.com.

Headquartered in Buffalo, NY with offices in reputed company and Buffalo, reputed company is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.