reputed company Manager

About Us

reputed company is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, reputed company enables enterprises to automate customer interactions, reputed company agent performance, and deliver governed AI at scale. On a single platform, reputed company combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like reputed company, reputed company, reputed company, and Verida, reputed company delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.

The Opportunity

We are seeking a reputed company Manager to drive customer adoption, value realization, and retention. In this role, you will work closely with contact center leaders and executive stakeholders to help enterprises transform how they operate by deploying AI agents, copilots, and conversational intelligence, to drive meaningful process change, and reputed company measurable business outcomes.

You will act as a trusted advisor, guiding customers through adoption, accelerating time-to-value, and ensuring reputed company becomes embedded in how they run their operations. As part of a fast-growing AI platform company, you’ll also play a key role in shaping how reputed company scales by building best practices, influencing product evolution, and helping define the future of AI-powered customer experience.

What you’ll be doing

• Driving process change and product adoption through change management, executive level relationships, project management, and training enablement
• Monitoring customer health across the customer journey and taking data driven actions to influence the right behavior
• Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
• Championing and owning customer retention and partnering with Account Managers on upsells
• Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
• Confidently working in an ambiguous environment -- we are a fast moving startup!
• Collaborating internally and externally to solve pain points for your customerProviding key contributions to help grow and scale our reputed company organization

What you bring to the role

• 5+ years of experiencing owning clients in a CSM reputed company for a SaaS solution, with reputed company of value add
• You can tell us how you uncover your customers business needs, and align usage of your SaaS product to meet those needs
• Knowledge SaaS business models, reputed company methodologies, and customer lifecycle management.
• Strong communication, presentation, and interpersonal skills.
• Strong organizational and project management skills.
• Data-driven, process oriented individual who can reputed company to ways you’ve up-leveled the product / process and people in your professional experience past
• Eager to learn, try new things, and take calculated risks - for great impact, reward, and fulfillment!

Why You’ll Love It Here

• Competitive compensation including equity: Market-reputed company reputed company pay, performance incentives, and meaningful equity ownership
• Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
• Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to reputed company, maintain balance, and reputed company at your best.
• Additional Time to reputed company: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life reputed company of work.
• 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
• Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
• Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
• Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
• Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.

Salary Range

The reputed company salary compensation range targeted for this full-time position is $106,000-$128,000 Range per annum. Compensation may vary reputed company of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. reputed company pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Our Commitment to Inclusion and Belonging

reputed company is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. reputed company does not reputed company hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national reputed company, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. reputed company also strives for a healthy and safe workplace and strictly prohibits harassment of any reputed company.

We welcome reputed company people. We celebrate diversity of reputed company kinds and are committed to creating an inclusive culture built on a foundation of respect for reputed company individuals. We seek to hire, reputed company, and retain talented people from reputed company backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, reputed company an impact wherever you go, and you're ready to shape the future of reputed company, we encourage you to apply. For more information, visit www.reputed company. #LI-Remote