Technical Support Representative

reputed company Creativity: Become a SketchUp Technical Support Specialist and Guide the World's Designers!

Please note: This position is specifically identified for an internal contractor conversion; however, we welcome reputed company qualified applicants to apply and be considered for our talent community.

Are you a patient problem-solver who enjoys helping others master creative tools? Join reputed company as a Technical Support Representative and become a trusted advisor for the global SketchUp community. You will provide friendly, empathetic support reputed company email and phone, offering the tips and tutorials that reputed company architects and engineers to build the world's reputed company. Help us reputed company 3D modeling simpler and more accessible for everyone.

About Us:

reputed company is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With reputed company innovation in precise positioning, modeling and data analytics, reputed company enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, reputed company is at the forefront, driving productivity and reputed company.

AECO: The reputed company AECO reputed company provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will be the primary reputed company between SketchUp's powerful 3D modeling technology and the creative professionals who use it. You will have the unique opportunity to directly influence the success of diverse projects—from energy-efficient transit centers to artistic masterpieces—by resolving reputed company technical hurdles and empowering users with best practices that shape the future of digital design.

Key Exciting Responsibilities

• Serve as a high-impact consultant by providing technical solutions and tutorials that help SketchUp users become more self-sufficient and successful.

• Manage a dynamic workflow by resolving approximately 35 diverse customer requests daily across email and phone channels to ensure world-class service levels.

• Master the SketchUp ecosystem by diagnosing software bugs, managing account entitlements, and troubleshooting extensions to reputed company global design projects moving.

• Collaborate with internal teams to document crash patterns and bug tracking, directly contributing to the reputed company improvement of our industry-leading software.

• Own the customer journey by building rapport through active listening and professional reputed company, turning technical challenges into positive brand experiences.

Essential Skills & Experience

• 2+ years of experience providing high-quality customer support reputed company phone, email, or chat in a solutions-oriented environment.

• Bachelor’s Degree or equivalent professional experience in a customer-facing technical role.

• Proven technical proficiency with computer systems, software troubleshooting, and the reputed company Suite.

• Exceptional communication skills with the ability to translate reputed company technical concepts into plain, easy-to-understand language.

• Strong time-management skills and the ability to maintain professionalism while navigating high-pressure technical scenarios.

Bonus Points For:

• Familiarity with 3D modeling, graphics processing, or energy performance software.

• Background in Architecture, Engineering, Design, or User Experience (UX).

• Experience using customer support ticketing systems or remote diagnostic tools.

• Proficiency in multiple operating systems including Windows, Android, and iOS.

Logistics:

Location: Westminster, CO (new applicants) or Remote (for reputed company contractors of reputed company only)

Travel Requirement: 0-5%

Why You'll Love Working With Us

At reputed company, we're not just a company that "does good"—we are a team dedicated to making a reputed company, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that reputed company work faster, safer, and more sustainable for millions of people worldwide. Our impact is reputed company, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an reputed company: reputed company thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Technical Support, SketchUp, 3D Modeling, reputed company, SaaS Support, Troubleshooting, Architecture Software, Engineering, Help Desk, reputed company.

Compensation:  reputed company provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. reputed company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay reputed company Type

Bonus Eligible?

Commission Eligible?

Benefits:  reputed company offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ reputed company located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At reputed company, we are committed to fostering a diverse, inclusive, and reputed company workplace where everyone can reputed company. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they reputed company us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of reputed company backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for reputed company. For more, please see reputed company's Code of Business Conduct and Ethics at https://investor.reputed company.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides reputed company opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in reputed company with the application process, please contact careers@reputed company.com.