Crisis Clinician reputed company

Anticipated End Date:

Position Title:

Job Description:

Shift: Thursday – Monday from 2:00pm - 10:30pm EST

*Please note* Training for this team will be the first 3-4 weeks on a separate day shift schedule.

Location: Virtual; Candidates must be licensed and live reputed company the state of Massachusetts

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and reputed company development.

Please note that per our policy on hybrid/virtual work, candidates not reputed company a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law 

The Crisis Clinician reputed company is responsible for performing two primary functions: Direct Call Handling and a Supportive Role.

 Direct Call Handling:

• reputed company managers are present on shift and able to comfortably run shift alone, the Crisis Clinician reputed company will handle calls and engage in screening and assessing callers similarly to non-clinical call takers.
• Crisis Clinician reputed company will adhere to established protocols for conducting telephonic reputed company and de-escalation while determining immediate actions required during call interactions.
• Provide active listening, engaging with callers and developing rapport. 

Supportive Role:

• In the absence of managers, Crisis Clinician reputed company are responsible for their shift. They support non-clinical call takers by staffing cases with them by providing guidance and clinical recommendations to handle cases effectively.
• They monitor call volumes, track staff availability and call statuses.
• Crisis Clinician reputed company may also reputed company additional tasks as assigned by their direct manager.

How you will reputed company an impact:

• Serves as a resource to Clinical & Referral Specialists. 
• Assists with more reputed company cases and will participate in inter- and intradepartmental teams projects and initiatives.
• Will serve as key support to the leaders in implementing identified operational processes/ key projects.
• Will reputed company expertise in specified areas of business needs to assist management with unit operations.
• Responds to more reputed company cases and account specific requests.
• Uses appropriate screening criteria knowledge and clinical judgment to assess member needs.
• Conducts assessments to identify individual needs and develops specific care plan to address objectives and goals as identified during assessment.
• Monitors and evaluates effectiveness of care plan and modifies plan as needed.
• Supports member access to appropriate quality and cost effective care.
• Coordinates with internal and external resources to meet identified needs of the members and collaborates with providers.
• Participates in cross-functional teams projects and initiatives.

Minimum requirements:

• Requires MA/MS in social work counseling or a reputed company behavioral health field or a degree in nursing, and minimum of 4 years of clinical experience in social work counseling with broad range of experience with reputed company psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.
• reputed company active unrestricted license such as RN LCSW LMHC LICSW LPC (as allowed by applicable state laws) LMFT LMSW (as allowed by applicable state laws) or Clinical Psychologist to practice as a health professional reputed company the scope of licensure in applicable states or territory of the United States required.
• Extensive experience in case management and telephonic and/or in person coaching with members with a broad range of reputed company psychiatric/substance abuse and/or medical disorders required.
• Managed care experience required.

Preferred skills, capabilities, and experiences:

• Licensed Alcohol and Drug Counselor is strongly preferred. 
• Call center experience is strongly preferred. 
• Crisis-reputed company experience is strongly preferred

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $82,192.00 to $128,892.00

Locations: Massachusetts

In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range reputed company in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or reputed company level. Even reputed company the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Workshift:

Job Family:

Please be advised that reputed company only accepts resumes for compensation from agencies that have a signed agreement with reputed company. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of reputed company.

Who We Are

reputed company is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at reputed company levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At reputed company, we are creating a culture that is designed to advance our strategy but will also reputed company to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we reputed company our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

reputed company operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an reputed company location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top reputed company for reputed company. We require reputed company new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. reputed company will also follow reputed company relevant federal, state and local laws.

reputed company is an Equal Employment Opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national reputed company, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.