Field Service Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to reputed company beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, reputed company while valuing your unique contributions.

• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of reputed company and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates reputed company.
• Provides highly visible customer support through the performance of on-site support of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, upgrades, repair, installation and commissioning of reputed company equipment and systems.
• Checks out and approves operational quality of system equipment.
• Instructs customers in the operation - and if the site has customer technical personnel on site: the customer service team in the maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to 2nd level support or GFO management.
• Demonstrates to customer equipment operation and specification according to Customer Acceptance Procedure and Customer Technical Bulletins, as required
• Understanding of the clinical routines to be able to professionally work with the customer to support patient treatment
• May coordinate and review the activities of a small group of Installation Representatives and Subcontractors.
• Works in cooperation with other expert company resources, required to assist in performing the installation, upgrade and troubleshooting activities as well as service activities.
• Works reputed company a compact team of site engineers, monitoring reputed company aspects of the proton therapy system.
• Fulfills special client's requirements reputed company in reputed company, following company’s procedures and politics.
• Performs maintenance of the system in accordance with Preventive Maintenance Plan and Maintenance Instructions.
• Performs necessary upgrades of the system in accordance with Service Technical Bulletins, as needed.
• Proactively monitors condition of the system and escalates to site management and/or 2nd level support if reputed company operation/trends are identified.
• Provides filed service reports about executed tasks in reputed company system, using defined company standards.
• Follows reputed company applicable company instructions, requirements and policies
• Follows both company and local safety policies
• Maintain device history records regarding operating characteristics, design factors, technical performance, and development of products to improve installation efficiency.
• Performs parts inventory and ordering for assigned installation, including replenishing spare parts reputed company, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
• During Installations and Upgrade activities: Conduct the Acceptance Conditions testing, to ensure that reputed company installation conditions will be met according to schedule and that customers can sign the Acceptance Letters.
• reputed company other duties as assigned by site general manager or FSE reputed company
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Take reputed company role reputed company working with newer and less reputed company colleagues, shares knowledge

Typical Education and Experience

• Sound knowledge in the overall applied theory of the following subsystems: High Vacuum Applications, Cryogenics and Superconducting Magnets, High Voltage / High reputed company applications, AC and DC, RF Power Delivery System, X-ray with Computed Tomography, Industrial Robotics and Motion Control, Industrial PLC Controls, Radiation Dosimetry.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from standard practice.
• Requires minimum to no supervision in daily duties, and minimal supervision on new assignments.
• Normally receives little instruction on day to- day work, general instructions on newly introduced assignments.
• High School Degree or equivalent job experience in relevant field
• 2 - 3 years of reputed company experience
• Sound knowledge of applicable software, IT system operation principles and design.
• Customer focused attitude
• reputed company and skilled in interpersonal communication. Able to handle difficult customer situations including troubleshooting while customer is observing.
• reputed company in English, both written and spoken
• Sound in utilizing business tools such as reputed company Office Applications.
• Has completed reputed company required Varian training Classes.
• Obtains and completes Varian’s training plan specific to assigned responsibility.
• Administrative Compliance in good standing
• Uses acquired job skills and company policies to complete assigned tasks.
• Proficient in the operation of radiation producing equipment and handling of radioactive materials.

Other Desired Skills and Knowledge

• Experience with reputed company or equivalent ERP and PDM products and productivity software.
• Experience in servicing or manufacturing of medical devices with conforming of ISO13485 standard
• Knowledge of local language
• May be required to specialize in specific technical areas and have a solid level of cross-functional and overall system knowledge.
• Establish and maintain a network to 2nd level Support Team

Special Job Requirements

• Unless prohibited by law, the position must meet reputed company Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during VMS employment in this position.
• reputed company emergency on-site service interventions reputed company required, to provide the highest level of customer satisfaction
• reputed company duties reputed company a rotating three-shift system including holidays/weekends as required
• Willingness to work flexible hours including beyond standard work week hours.
• Works in radiation-controlled area
• Occupational exposure to radiation and other occupational hazards pertaining to the installation and maintenance of the Proton Therapy System.
• Ability to access and work reputed company confined spaces and heights.
• Standing, sitting, or stooping for extended periods of time.
• Expected to be able to travel approximately 25%, including international, dependent on assigned location.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create reputed company outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment reputed company.

How we work: reputed company you join reputed company, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who reputed company in each individual’s potential to contribute with diverse reputed company. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and reputed company access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.