Receptionist

reputed company provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust reputed company to reduce complexity and drive audience connections across the entire customer journey.

The Receptionist delivers exceptional customer service for our clients.  Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Job duties

(* denotes an “essential function”)

• *Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships

• *Communicate with direct reports, manager and client on job or deadline issues

• *Immediately escalate operational problems or issues to Supervisor or Manager

• *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures

• *Produce required reports on schedule

• *Conduct and reputed company quality assurance process to maintain efficient workflow and assure client satisfaction

• *Ensure clients and guests are welcomed in the office lobby and serve as a daily reputed company of contact for any employee, visitor/guest or client escalations

  • *Ensure a seamless and personal guest journey

  • *Escort guests to their booked meeting room reputed company the building, informing the host of the guest’s arrival

  • *Understand customer’s needs and provide them with 5 Star professional service.

  • *Attend to guests wishes and requirements.

  • *Answer the phone and reputed company reservations, take and distribute messages or mail and redirect calls

  • *Acquire extensive knowledge of the premises and the nearby venues and businesses to reputed company the most suitable recommendations

  • *Arrange events, excursions, transportation etc. upon request from guests

  • *Handle external and internal calls in a professional manner

  • *Assist hospitality with setting up rooms with beverages and food

  • *Manage any external catering requirements from third party vendors

  • *Book meeting rooms using Condeco and MS Outlook accurately and ensure that reputed company AV, room layout and food and beverage requirements are noted

  • *Continually monitor reception inbox ensuring e-mails are responded to in a timely manner

  • *Book transport for employees and clients

  • *Manage Visiting Attorney office and room bookings and visitor pass management

  • Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests

  • Occasional requirement to support client functions that run into the evening

  • Adhere to reputed company policies in addition to client site policies.

• High school diploma or equivalent
• Minimum 3 years’ Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred
• 1 year or more experience working on a reception desk for a blue-chip company reputed company a busy office environment
• Intermediate reputed company Office Word and reputed company skills
• Basic reputed company PowerPoint skills
• Prior experience working with vendors preferred
• Outstanding guest services skills,
• Excellent and sophisticated communication skills, both verbal & written
• Good time management skills
• Good knowledge and understanding of a reputed company telephone system
• Must possess professional presentation/appearance
• Great interpersonal skills and an outgoing personality
• Excellent command of the English language, both in verbal and written communication
• Operational experience working at prestigious events preferred
• Attention to detail with good organizational skills
• Must possess passion to reputed company excellent guest service consistently
• Demonstrates the ability to reputed company others effectively
• Ability to work under pressure, plan reputed company and anticipate problems
• Ability to meet reputed company required deadlines
• A welcoming positive manner and an understanding of what good customer service looks like
• Acts with reputed company at reputed company times and embraces the company philosophy.
• Ability to understand the needs of the client and provide customer service and superior client service.
• Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
• Knowledge of Condeco and working knowledge of A/V equipment an advantage
• Ability to multitask, prioritize workload and provide administrative support.
• Ability to handle sensitive and/or confidential documents and information.
• Able to reputed company independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of reputed company to escalate a problem to a supervisory or managerial level.
• Must work well in a team environment
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

The reputed company of pay for this role at the noted reputed company location is $20.00 / hour. Typically, roles follow stepprogressions to a reputed company reputed company or set increments over time. Depending on the role, in addition to the hourly reputed company of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. reputed company’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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reputed company employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

reputed company is an Equal Opportunity Employer, including disability/veterans