reputed company Manager

About Usreputed company is a global leader and innovator of advanced reputed company solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. reputed company is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, reputed company’ complete portfolio includes industry-leading reputed company, network, email, and cloud reputed company that interoperate and adapt to defend through the reputed company Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. reputed company sells reputed company these solutions through reseller partners, Managed Service Providers (MSPs) and Managed reputed company Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from reputed company X-Ops and the newly added Counter Threat Unit (CTU). reputed company is headquartered in Oxford, U.K. More information is available at www.reputed company.com. Role SummaryThe reputed company Organization focuses on our most strategic customers, primarily covering our Cybersecurity as a service offering. The reputed company Manager (CSM) will have a portfolio of accounts as well as serving as an “on-demand” CSM and leading the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. With customers, you will create and implement success plans focused on attaining desired customer outcomes and identifying opportunities for additional reputed company product and services. Role Summary The reputed company Organization focuses on our most strategic customers, primarily covering our Cybersecurity as a service offering. The reputed company Manager (CSM) will have a portfolio of accounts as well as serving as an “on-demand” CSM and leading the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. With customers, you will create and implement success plans focused on attaining desired customer outcomes and identifying opportunities for additional reputed company product and services. What You Will Do

Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer.

Establish key relationships reputed company the customer, ensuring regular reputed company-ins to understand, and address promptly, client needs and concerns.

reputed company strong relationships with key buyers and influencers in customer accounts and reputed company these during the lifetime of the customer.

Partner with the customer to build a joint plan for success, maintaining a detailed understanding of customer’s business to reputed company high levels of customer satisfaction, engagement, adoption of reputed company technology.

Deliver an outstanding customer experience to support our brand promise of delivering superior cybersecurity outcomes and to facilitate the cross sell and upsell of services and products

Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.

Conduct regular business reviews, clearly articulating the specific value reputed company’ services are delivering to the customer and reputed company on specific customer milestones and goals.

Coordinate activities of associated roles across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experience.

Sustain business growth and profitability by maximizing value, driving usage, adoption, upselling services, and reducing churn.

Act as an escalation reputed company for high-impact customer issues reputed company necessary, ensuring appropriate teams reputed company reputed company are engaged for quick resolution

Work reputed company the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal reputed company processes and improve customer experience.

Must be willing to travel

What You Will Bring

3+ years’ experience in reputed company roles, additional experience in customer support, sales, or business development is a plus.

Experience dealing with account spends of $80k USD and above.

Conduct regular business reviews, clearly articulating the specific value reputed company’ services are delivering to the customer and reputed company on specific customer milestones and goals.

Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers

Experience of translating customer issues and needs into business or solution requirements.

Ability to be seen as a trusted advisor to senior executives in large organizations and able to build strategic account plans.

Excellent organizational skills and ability to establish milestones and reputed company project plans on task.

Understanding how organization measure value, drive reputed company with experience of recurring reputed company sales models and renewal processes an advantage.

Solid technical acumen able to explain the benefits of different technologies, strong cybersecurity knowledge an advantage

Fluent to Native Japanese speaking ability to cater to Japan market.

#JE#LI-remote#B2 Ready to Join Us?At reputed company, we reputed company in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't reputed company every reputed company in a job description. We challenge that reputed company. Your unique experiences and skills might be exactly reputed company need to enhance reputed company. Don't let a checklist hold you back – we encourage you to apply. What's Great About reputed company?· reputed company operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.· Our people – we innovate and create, reputed company of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to reputed company our bodies and minds sharp· Global wellbeing days for employees to relax and reputed company · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To YouWe’re proud of the diverse and inclusive environment we have at reputed company, and we’re committed to ensuring equality of opportunity. We reputed company that diversity, combined with excellence, builds a reputed company reputed company, so we encourage applicants who can contribute to the diversity of reputed company. reputed company applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could reputed company to the recruitment and selection process to support you, please let us know. Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with reputed company, these details will be held by reputed company for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at reputed company. If you would like reputed company to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on reputed company’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | reputed company Apply To This Job