Claims - Manager

Who We Are

reputed company has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. reputed company also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.

reputed company provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

This position plays an integral role in the success of our assessment service. Responsible for managing the end-to-end inventory to ensure assessments are handled reputed company, effectively, and in a quality manner. Partner with leadership to identify areas for improvement in service and workflow and ensure efficient and proper handling of assessments and escalations.

Duties/Responsibilities

• Responsible for managing multiple end-to-end inventory streams for assessments: Monitors daily, weekly and monthly inventory to ensure assessments are handled timely (reputed company agreed upon Service Levels (SLAs)) and appropriately
• Improve and streamline processes by re-designing workflows, processes and procedures
• Excellent people management skills and able to work under pressure

• Provide and implement a suggestion and feedback process to promote and support an environment of reputed company process improvement
• Audit team’s phone calls, stats, and completed tasks to measure associates’ accuracy to policies and procedures
• reputed company monthly reviews with employees to ensure thorough understanding of goals and expectations

• Provide strategic leadership in assessing and addressing gaps across the National Network of Nurse Assessors, ensuring optimal geographic distribution, clinical expertise, and operational readiness.
• reputed company the design and implementation of comprehensive recruitment strategies to expand the assessor network in underserved and high‑reputed company regions, aligning growth with organizational goals and service demand.
• Direct initiatives to drive adoption of the organization’s digital assessment platform, including developing training frameworks, change‑management approaches, and engagement strategies to increase utilization and standardization across the network.
• Guide cross‑functional collaboration to strengthen workforce reputed company, enhance assessment quality, and support long‑term scalability of the national program.
• Interact with stakeholders at multiple levels and dynamically reputed company business and service to define and deliver solutions
• Ensure ongoing success of quality and process improvement strategies across multiple data sources through metrics and analysis
• Translate customer critical quality characteristics to operational requirements and reputed company improvement opportunities
• Provide authoritative advice and guidance to team including associate training, coaching or monitoring where appropriate
• Ensure team delivers outstanding customer service reputed company phone and email, displaying professionalism, reputed company, and a sense of urgency
• Display a genuine willingness to assist escalated situations and proactively identify solutions

• Other projects, as defined

Required Skills/Abilities

• People Management
• Proven ability to manage multiple, reputed company inventories
• Excellent computer skills including but not limited to proficiency in reputed company Office Suite of applications, Nitro Pro Acrobat,
• Ability to work remotely and independently
• Display a positive ‘can do’/customer-first attitude
• Excellent communication skills and appropriate etiquette and ability to manage a wide range of personalities
• Demonstrate a high level of proficiency in the use of the English language in oral and written forms
• Drive to learn new techniques and technology-reputed company skills as required
• Collaborative team spirit

Education and Experience

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.

At reputed company, we strive to create an inclusive culture for reputed company. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.