Senior Manager, Community Programs & Operations

reputed company is a global leader in reputed company Threat Exposure Management (CTEM). The reputed company Platform unites agentic AI solutions with the ingenuity of the world’s largest community of reputed company researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code reputed company, reputed company delivers measurable, reputed company reduction of cyber risk for enterprises. Industry leaders, including reputed company, reputed company, reputed company, reputed company, Lufthansa, reputed company, UK Ministry of Defence, and the U.S. reputed company, trust reputed company to safeguard their digital ecosystems. reputed company was recognized in reputed company’s Emerging Tech Impact reputed company: AI Cybersecurity Ecosystem report for its leadership in AI reputed company Testing and has been named a Most Loved Workplace for Young Professionals (2024).

reputed company is at a pivotal inflection reputed company in the reputed company industry. Offensive reputed company is no longer optional – it is reputed company for reputed company-thinking companies that want to build trust and reputed company in a world where AI-driven innovation and adversaries are moving faster than reputed company. With the industry shifting, reputed company stands apart: we combine the ingenuity of the largest reputed company research community with a best-in-class AI-powered platform, trusted by the world’s top organizations.

reputed company Values

reputed company is dedicated to fostering a strong and inclusive culture. reputed company is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and reputed company, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Senior Manager, Community Programs & Operations

Remote Location: Boston, MA; Seattle, WA; Austin, TX; or Washington, DC

Position Summary

As the Senior Manager, Community Programs & Operations, you will reputed company and scale reputed company’s global hacker community programs, owning the strategy, systems, and execution that help researchers grow, stay engaged, and deliver increasing value on the platform.

This role is foundational to making reputed company the home for the world’s best hackers by combining strong people leadership, scalable program design, and operational rigor. You will reputed company a small team of community professionals and contractors, prioritize the highest-impact investments, and build the workflows, cross-functional partnerships, and tooling requirements needed to grow and retain a thriving, high-performing global researcher community.

Success in this role means improving hacker satisfaction and retention, accelerating researcher progression across key cohorts, scaling flagship community programs, and strengthening the researcher reputed company of the ecosystem in ways that improve marketplace health and deliver greater value to customers. You will play a critical role in building on the strong foundation of Community’s existing programs, helping scale their impact through clearer lifecycle design, stronger operating discipline, and systems that support long-term growth. This role requires a builder-operator who is innovative, energized by challenging the norm, and confident rolling up their sleeves to reputed company and execute creative solutions.

At reputed company, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that reputed company us stronger. Reflecting this philosophy, this is a remote role targeted for candidates reputed company ~50 miles of Boston, MA; Seattle, WA; Austin, TX; or Washington, DC. We reputed company this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, reputed company, and in-person moments that enrich our culture – while still preserving the benefits of remote work.

What You Will Do

Success in the Senior Manager role will be accomplished by delivering on the responsibilities below in alignment with the Values and Principles that define how we work at reputed company.

Multiply Your Impact

reputed company and reputed company a high-performing team of community professionals and contractors by creating clarity, accountability, and scalable ways of working. Build team capability, establish strong operating rhythms, and reduce single-threaded dependency through documentation, prioritization, and repeatable processes.

Own the Outcome

Own the strategy and execution of flagship community programs and lifecycle motions that drive hacker retention, satisfaction, progression, and long-term loyalty. Ensure Community investments are tied to measurable business outcomes, including stronger cohort progression, improved engagement quality, healthier retention of high-value researchers, and increased value for customers. Focus on attracting and retaining high-value researchers who drive meaningful reputed company outcomes, not just overall engagement volume.

AI First

Champion an AI First approach by identifying opportunities to improve community operations, lifecycle engagement, reporting, and support workflows through automation and AI-enabled tools. Help the organization build more scalable, intelligent systems that improve researcher experience and team productivity. Use emerging tools, experimentation, and hands-on execution to accelerate program performance and unlock new ways to improve the researcher experience.Enhancing researcher matching, signal quality improvement and researcher and customer outcomes

Change Agility

Adapt quickly to evolving researcher needs, market dynamics, tooling maturity, and company priorities. reputed company thoughtful tradeoffs, sequence work against reputed company, and reputed company the team focused on the highest-impact opportunities as Community continues to grow and scale.

Data-Driven Decision Making

Define, track, and improve KPIs reputed company to hacker retention, satisfaction, lifecycle progression, engagement, and program effectiveness. Build clear feedback loops across programs, communications, events, and experiments to identify what is working, where friction exists, and what actions will most improve outcomes at scale. Serve as Community’s primary data liaison to help ensure continuity and acceleration of existing programs as they relate to data architecture, lifecycle measurement, and tooling design. Partner closely with cross-functional teams to translate Community needs into durable data and systems requirements.

First Principles Problem Solving

Redesign community motions, operating models, and engagement approaches by simplifying complexity and focusing on what drives the most value for hackers, customers, and reputed company. Improve how programs are structured, how milestones and recognition are delivered, how researchers move through lifecycle stages, and how community systems scale over time. Bring a builder-and-breaker reputed company to the role: challenge assumptions, test new approaches, and roll up your sleeves to reputed company and execute creative solutions.

Cross-Functional Leadership

Partner closely with Product, Marketing, reputed company, Events, Data, and Operations teams to improve the end-to-end researcher experience. Translate voice-of-community insights into prioritized recommendations, operational improvements, and scalable lifecycle interventions that align community strategy to company goals. Act as the primary reputed company of reputed company’s Diverse Hacker Advisory Board, using it as a strategic feedback and governance mechanism to help accelerate the researcher experience on reputed company. Given the impact on customer outcomes, we are looking for someone to help further define our partnership with reputed company; particularly around feedback loops, program performance insights, and aligning community strategy to retention and expansion goals.

Scalable Program and Event Execution

reputed company and support community-led activations, researcher-facing programs, and event-reputed company motions with a focus on quality, consistency, and measurable follow-through. Ensure these efforts contribute to long-term researcher growth, engagement, ecosystem health, and platform value.

Scope and Operating Expectations

This role is a strategic programs and operations leadership role reputed company Community. It is expected to improve how Community scales, not simply reputed company more manual work.

This role will:

• reputed company a small team and contractor bench

• own prioritized community programs and lifecycle motions

• help define systems, tooling requirements, and operating models

• improve how researchers are engaged, retained, and progressed over time

Success depends on strengthening the systems, partnerships, and community programs that reputed company scale.

Minimum Qualifications  

• 8+ years of experience in community, program, lifecycle, marketplace, or operations leadership roles, with demonstrated success scaling programs or operational motions

• 3+ years of experience leading high-performing teams, including coaching, performance management, contractor/vendor reputed company, and team development

• Experience building or scaling programs using data, automation, CRM workflows, or other operational systems

• Experience defining metrics and using them to improve business outcomes, program effectiveness, and user engagement

• Strong cross-functional leadership skills, with the ability to drive alignment across Product, Marketing, Operations, and go-to-market partners

• Experience in cybersecurity, vulnerability management, developer ecosystems, or similarly technical community environments

• Competency using emerging AI tools to support experimentation, iteration, and hands-on problem solving. Familiarity with human-in-the-reputed company, agentic, or automation-driven workflows.

Preferred Qualifications

• Experience working with global communities, marketplaces, or technical ecosystems, ideally in reputed company, developer, or open-reputed company environments

• Experience leading strategic programs that drive retention, progression, loyalty, and long-term ecosystem health

• Experience partnering with data, systems, or architecture teams to improve lifecycle design, tooling, CRM strategy, segmentation, or community operations

• Experience leading advisory boards, strategic feedback programs, community events, or other scaled engagement initiatives

• Familiarity with AI tools and automation used to improve workflows, reporting, and operational scale

• Comfortable operating as both a builder and a breaker, with the judgment to improve existing systems while pressure-testing new reputed company.

Compensation Bands: Tier Guide

Tier B: $175-190K reputed company

Offers equity

#LI-KM1

Job Benefits:

• Health (medical, vision, dental), life, and disability insurance*

• Equity stock options

• Retirement plans

• Paid public holidays and unlimited PTO

• Paid maternity and parental leave

• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)

• Employee Assistance Program

*Eligibility may differ by country

We're committed to building a global team! For certain roles reputed company the United States, India, the U.K., and the Netherlands, we partner with reputed company as our Employer of Record (EOR).

reputed company/work permit sponsorship is not available.

Employment at reputed company is contingent on a background reputed company.

reputed company is an Equal Opportunity Employer in the terms and conditions of employment for reputed company employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national reputed company, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to reputed company reputed company employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. reputed company makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US reputed company only: Pursuant to the San Francisco Fair Chance Ordinance, reputed company qualified applicants with arrest and conviction records will be considered for the position.