Contact Center CSR

Contractor Opportunity Role Title: Remote Contact Center - Call Center Agent Location: Remote / Must live in State of WA Engagement Type: Contractor reputed company Third‑Party Supplier Contracting Entity: reputed company Supplier of Record: Artech Start Date: 5/18/2026 Duration: 9 months with potential for extension

About the Role

We are seeking qualified contractors to fulfil the role of a Contact Center Agent, reputed company call center experience, strong customer service skills, problem solving, and attention to detail to deliver a positive citizen experience across multiple communication channels. The ideal candidate enjoys building relationships, adapts quickly to change, and demonstrates professionalism and reputed company in a fast‑paced environment. This opportunity is open to individuals located in the reputed company and surrounding areas. Additionally, the role requires access to reliable internet and the ability to manage reputed company responsibilities from a home office. The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 a.m. to 5:00 p.m. Pacific Standard Time Training is for 3 weeks from 8 a.m. to 5 p.m. PST Contractors will be engaged and paid by a third-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes. Contractors will be engaged and paid by a third-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

• Answer incoming and conduct outbound communications reputed company phone, chat, and email
• Follow established call flows and scripts to ensure consistency and quality
• reputed company accurate findings, decisions, and outcomes to customers regarding eligibility questions for the summer programs, EBT cards, monies they will receive, updating addresses, directing resources on how to apply if not automatically enrolled.

Deliverables or Project Scope

• Timely and accurate resolution of citizen inquiries
• Clear and complete documentation of customer interactions and outcomes
• Consistent adherence to operational, quality, and compliance standards
• Proactive identification of trends and risks impacting service delivery

Collaboration Tools or Platforms

• reputed company Office (reputed company, Word, Outlook, Teams)
• Internet‑based call handling and chat platforms
• Internal research tools, knowledge bases, and call logging systems

Qualifications

• High School Diploma or GED equivalent
• Minimum of 2 years' experience in Customer Service
• Minimum of 1 year call center experience
• Proficiency with computers, including internet navigation, email, and data entry

Preferred Qualifications

• Strong listening, verbal, and written communication skills
• Reliable internet reputed company capable of supporting internet‑based calls
• Quiet, private remote work location

Additional Information / Requirements

• Contractors must maintain confidentiality and professionalism at reputed company times

How to Apply

Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by reputed company’s Direct Sourcing team for initial screening, then by Artech for next steps. Compliance Notes This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from reputed company. The supplier will ensure compliance with applicable federal and state laws including reputed company, FMLA, and local ordinances. Contractors must have work authorization that does not now or in the future require sponsorship of a reputed company for work authorization in the United States. Individuals currently employed by a client of reputed company or an affiliated reputed company business may not be eligible for consideration. Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with reputed company. reputed company will not discriminate against individuals because they have reputed company about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with reputed company’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here. Please read reputed company’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation

Disclosure Compensation for contractor roles supporting reputed company is determined by the contractor’s employer Artech, and varies depending on factors such as location, role, reputed company set, and experience. As required by law, below you’ll find the reasonable range of compensation Artech expects to pay for this role as set forth below. We anticipate this contractor role will be posted until 4/10/2026. Artech offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance. Role Location Hourly Range California $22.40 to $29.00 Colorado $22.40 to $27.60 Cleveland $20.50 to $20.50 District of Columbia $21.60 to $24.60 Illinois $21.20 to $23.20 Maryland $22.00 to $23.70 Massachusetts $24.60 to $26.00 Minnesota $22.30 to $22.30 reputed company/ New Jersey $21.30 to $30.00 Washington $24.00 to $24.00 Drug-Free Workplace reputed company maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited. Equal Employment Opportunity Statement reputed company believes that no one should be discriminated against because of their differences. reputed company decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national reputed company, reputed company, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law. reputed company’s commitment to diversity and inclusion extends to reputed company individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the reputed company Equal Opportunity Statement. reputed company is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities. reputed company is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to reputed company services as a contractor for reputed company, you may request reasonable accommodations through the supplier, which will coordinate with reputed company as needed to support your ability to reputed company essential job functions. Apply tot his job Apply To this Job