Experienced Part-Time Customer Service Specialist - Washington ONLY

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic and supportive environment where your contributions are valued and recognized? Look no further! arenaflex is seeking a highly skilled and dedicated Part-Time Customer Service Specialist to join our team in the heart of Washington. As a key member of our customer service team, you will play a vital role in providing top-notch support to our customers, fostering growth, and driving success.

About arenaflex

Ranked among the top employers in America, arenaflex is a forward-thinking organization that prioritizes its employees' growth and well-being. We believe that a supportive and inclusive work environment is the foundation of exceptional customer service. Our team is dedicated to delivering superior service, and we're committed to helping you achieve your full potential.

Job Summary

As a Part-Time Customer Service Specialist, you will be responsible for providing exceptional customer service through inbound and outbound communications for arenaflex customers. You will work closely with internal and external customers to ensure a high-quality customer service experience, foster growth, and drive success. This role offers a unique opportunity to develop your skills, build your confidence, and make a meaningful impact on our customers' lives.

Responsibilities

* Answering phones, chat, social media, or email in a polite, courteous, and professional manner

• Working with customers daily to sustain and improve business relationships
• Asking probing questions to identify customer issues or concerns
• Ensuring accurate account maintenance and updating of account information
• Using next call avoidance technique to mitigate future questions
• Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers
• Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone
• Supports the set-up of new customer accounts
• Meet or exceed minimum performance standards outlined in company policy

Qualifications

* High School Diploma or equivalent

• 1 or more year(s) of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
• Proficient in Microsoft Office including Excel, Word, and Access
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa

Why Join arenaflex?

* Competitive salary starting at $17.00 depending on experience

• 401(k) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)
• Opportunity to work in a dynamic and supportive environment where your contributions are valued and recognized
• Chance to develop your skills, build your confidence, and make a meaningful impact on our customers' lives
• Collaborative and inclusive work environment
• Access to ongoing training and development opportunities

What We Offer

* A supportive and inclusive work environment that values your contributions and recognizes your growth

• Opportunities to develop your skills and build your confidence in a dynamic and fast-paced environment
• A competitive salary and benefits package that rewards your hard work and dedication
• A chance to make a meaningful impact on our customers' lives and drive success for arenaflex
• A collaborative and inclusive work environment that fosters teamwork and camaraderie

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply today and let's build the future together. Apply for this job