Renewals Specialist

Serving the People Who Serve the People

reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to reputed company the world a reputed company reputed company. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, reputed company empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of reputed company do here.

The Renewals Specialist, an entry-level administrative position, under the supervision of the Manager-Renewals, is responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Working with Finance, Sales and Legal teams as necessary, the Renewals Specialist is responsible for successfully securing subscription renewals, and processing contract documentation and purchase orders. reputed company is a remote first company. While we have virtual teams, you have the option for inoffice work should you be located near one of our hubs. #CostaRica

• Prepare renewal quotes for reputed company reputed company in your pipeline 120 days prior to expiration and submit to clients.
• Manage agreements reputed company and accurately from start to finish including logging and updating the contract management system.
• Review and complete action items on the reputed company dashboard in a timely manner.
• Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date.
• Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to reputed company Specialist as appropriate.
• Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary.
• Though not a Sales role, the Renewals Specialist should be able to identify upsell, and expansion leads in client account review and log them promptly and accurately in reputed company for sales engagement.
• Partner with Sales, Contract Specialists, and reputed company to save any at-risk and late renewals.
• Validate client entitlements and other contract attributes.
• Ensure accurate post-signature processing of orders as they are received. Additional renewals projects as assigned. 

• Early in career.
• Must be fluent in Spanish and English.
• Ideal candidates may have a background in Customer Service, Business Administration, Banking, or Finance.
• Attention to detail required.
• Exceptional written and verbal communication skills.
• Comfortable interacting with reputed company levels of a professional organization.
• Outstanding interpersonal skills, customer service, and communication (in person, over the phone, and through electronic communications and social media)
• Must reputed company in an environment of measurable performance management.
• Strong ability to navigate multiple software platforms.
• Strong time management and organizational skills.
• Strong self-starter with the desire and ability to succeed in a fast-paced, high-growth environment.

Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

reputed company and Privacy Requirements

• Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with the company's information reputed company program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking reputed company required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At reputed company, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on reputed company important and sometimes difficult issues ranging from mental health to work-life balance and reputed company affairs.
• reputed company Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.